Geotab Customer Support

7 months ago

Dartmouth, Canada Hitech Communications Ltd. Full time

We are the Largest Distributor of Wireless Voice, Data, and Video Solutions in Atlantic Canada and a Authorized Geotab Reseller.
- 30+ Years Industry-Leading Experience
- Partnerships with Motorola, JVC Kenwood, Avigilon.
- 5 Branches Across Atlantic Canada.

We are presently hiring a Geotab Customer Support position. _**This position can reside at any of our branches in Atlantic Canada.**_

Hitech employs a wide range of installation and technical team members and will provide extensive on-the-job training.

As a Geotab Customer Support with Hitech, you will be involved in the setup and all features related to the Geotab system. You will assist in the setup of databases for customers, provide training for the customer via teams, and become a product expert in all things related to Geotab.

Hitech puts our customers first and puts an emphasis on customer relations and support. As a Customer Support Specialist, you will be responsible for all aspects of the Geotab environment. We will support you in this role and invest in more in-depth training to ensure your success in the Hitech organization.

Geotab Customer Support is responsible for:

- Create and maintain data bases for all Geotab clients
- Train all new clients and support existing clients with their needs and concerns
- Become a professional in all aspects of Geotab and its features

**Preferred Qualifications**:

- Basic electronics background
- Interested in technology and have a natural ability for communicating with customers and gaining their trust
- Proficient in MS Office Suite (Outlook, Word, Excel)
- Bilingual with be an asset, but not required
- Assist customers with inquiries, concerns, and requests
- Enter and update customer information in the database
- Resolve customer complaints in a professional and timely manner
- Collaborate with other team members to ensure customer satisfaction

**Requirements**:

- Previous experience in customer service or a related field
- Strong communication skills
- Ability to multitask and prioritize tasks effectively
- Proficient in data entry and computer skills
- Excellent phone etiquette and active listening skills
- Strong problem-solving and analytical abilities
- Sales experience is a plus

**Salary**: $25.00-$45.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime

Supplemental pay types:

- Overtime pay

Application question(s):

- Do you have a valid drivers license?

**Experience**:

- Microsoft Office: 1 year (preferred)
- Electrical: 1 year (preferred)
- Customer Support: 1 year (preferred)

Work Location: In person

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