Customer Success Manager

2 weeks ago

Dartmouth, Canada Northern Business Intelligence Full time

At Northern BI, we provide what no other fleet solutions company offers - business intelligence, customized training, and unlimited support. As a Geotab partner, we lead the way in innovative commercial and industrial telematics. From GPS fleet tracking devices to temperature monitoring controls and dash cameras, our suite of products is industry-proven and built to save our customers time and money. Whether our client operates a small fleet of service vans or an enterprise fleet of heavy-duty trucks, Northern BI has the products, software, and security to simplify theirlogistics needs. We focus on fleet efficiency, while they focus on running their business

We are currently seeking a **Customer Success Manager** to join the Northern Business Intelligence team While we are located in Dartmouth, Nova Scotia, this role can work from anywhere within Central/Eastern Canada.

Reporting to the Vice President Operations, the Customer Success Coordinator’s primary responsibility is to provide a seamless onboarding process for our new small and medium-sized clients as well as to ensure ongoing touch-points to maintain maximum client retention.

**What you’ll do**:

- Provide on-boarding training for all new clients in Northern BI’s small and medium-sized client segment. This will include providing remote training through phone and screen-share technologies.
- Leverage a comprehensive understanding of Geotab and other products as they become available to provide relevant technical recommendations on solutions and areas of opportunity for our customers to gain value from their investment.
- Work with and maintain Customer Records through the CRM.
- Work with the customers to ensure they are leveraging the solution and achieving continual improvements and engage other Northern BI resources as necessary.
- Provide timely account or issue status reporting both to customers, the rest of the account team and management.
- Identify and grow opportunities within accounts and collaborate with the Account Managers to achieve this growth.
- Identify and assess renewal risks and collaborate with the team to secure renewals and prepare documents as required.
- Ad hoc tasks, projects and assignments as requested by the Vice President or President.

**Qualifications**:

- Post-Secondary Education in a Business focused program
- Minimum 2 years’ experience in a training, account management, technical support, project management or consulting related role
- Experience with the Geotab product and/or other SaaS products considered an asset
- Ability to communicate and present clearly and effectively
- Strong organizational skills and ability to multitask in a deadline driven environment
- Proven time management skills
- Sound problem-solving abilities
- French-speaking considered an asset

What we offer:

- Competitive compensation packages (base salary plus commission)
- 3 weeks paid vacation to start
- Paid personal days
- Above industry standard paid holidays
- Employee Assistance Program
- Group RRSP Matching
- Company provided technology (laptop, cell phone, etc)
- Group Health, Dental and Vision benefits
- Company events

We have a collaborative team environment and like to encourage open-mindedness and idea sharing. We pride ourselves on close-knit client relationship and in-house expertise and dedication. With opportunities for professional development, exposure to exciting products and technologies and a dedication to employee Health and Wellness, this Maritime based company offers more than just a nine to five

We’re looking for people who are passionate about what they do, who believe in our core values and want to go above and beyond for our customers every day. If you have a strong work ethic, rise to the challenge and are motivated by a job well done, we want to hear from you

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