Abi Case Manager

4 months ago

Peterborough, Canada Brain Injury Association Peterborough Region Full time

**ABI Case Manager (CSC Team)**

**Functional Centre**

Personal Support and Independence Training

**Reports To**

Client Service Coordinator / Supervisor, and Executive Director

**Summary**

The Brain Injury Association serving the four counties of Peterborough, Kawartha Lakes, Haliburton and Northumberland is a unique supportive organization structured as an Association including individuals with the lived experiences of acquired brain injuries, their care partners and both paid and unpaid staff and a Board of Directors.

We work from a philosophy that each individual is unique and worthy of respect and opportunities to nurture and continually develop their strengths and pursue their aspirations.

The ABI Case Manager (CSC Team), under the direction of the Client Service Coordinator / Supervisor and the Executive Director, will primarily be responsible to coordinate and oversee case management, consultation, and client service and planning activities for high acuity clients supported in the Personal Support and Independence Training Functional Centre within the 4 counties. The ABI Case Manager will work closely with the full CSC team. This position will with the permission of clients, consult with relevant caregivers and significant others in clients' lives to update, modify, or reassess treatment plans and intervention strategies. This role will also enhance the capacity of internal and external stakeholders to address ABI-related and co-morbid issues and to provide collaborative care coordination with other community partners as appropriate. The ABI Case Manager’s coordination may include working with complex issues with health care, justice, legal and housing providers.

**Competencies**
- Accountability
- Attention to Detail
- Supervision and Coaching
- Communication
- Compassion
- Conflict Management
- Continuous Improvement
- Health and Safety Leadership
- Problem Solving
- Case Coordination

**Responsibilities**
- Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse
- Case manage and assist with the planning and implementation of collaborative supports with a focus on assisting clients with building independence
- Document the daily activities of the healthcare team and submit detailed reports on a regular basis
- Communicate effectively and use a professional approach with all team members in all programs, Executive Director and other stakeholders
- Coordinate and participate in case management, consultation, and departmental planning activities
- With the permission of clients, consult with relevant caregivers and significant others in clients' lives in order to update, modify, or reassess treatment plans and intervention strategies
- Enhance the capacity of internal and external stakeholders to address health-related issues
- Understand and use correct reporting procedures for serious or unusual incidents, including but not limited to client injury or illness, incidents of aggression, or injury involving employees
- Maintain positive relationships with other service providers, including but not limited to social workers, other medical staff, corrections officers, and law enforcement
- Know of external regulatory bodies governing the organization
- Identify and pursue professional development opportunities
- Maintain current credentials as required for employment
- Schedule, conduct, and attend regular staff meetings
- Travel to support clients in the 4 counties

**Job Requirements**
- Degree in a related field or equivalent
- Sound analytical thinking, planning, prioritization, and execution skills
- Strong formal and informal leadership skills
- Three years of experience in client coordination and five years of experience in a related field
- Certifications or licences appropriate to field
- Ability to delegate, set expectations, and monitor progress of all direct reports
- Demonstrated time management skills
- Demonstrated knowledge and understanding of psycho-social-emotional-spiritual-rehabilitative principles
- Knowledge of the local community resources
- Effective leadership skills, with a strong focus on mentoring and motivation of employees
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
- Ability to identify issues and implement creative and strategic solutions to overcome problems
- Ability to remain calm and poised in urgent or crisis situations
- Possess a valid Ontario Driver’s Licence, automobile in good repair and insurance as required by agency policy
- Satisfactory police record check and vulnerable sector screening

**Work Conditions**
- Interaction with incoming clients, employees, management, and the public at large
- Interaction w

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