Operations Manager

6 months ago

Peterborough, Canada CarePartners Full time

Who We Are:
**Are you a leader seeking the opportunity to make a difference in home health care?**

CarePartners is one of Ontario’s largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes, schools, clinics, workplaces and retirement homes, spread across 14 branches and 21 nursing clinics.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and Artificial Intelligence (AI).

Overview:
We are looking for an
**EXTRAORDINARY LEADER**. The Operations Manager reports to the Director of Operations and is accountable for leading the Personal Support and Nursing Management team in the region. This person will provide professional knowledge and support to the team in the daily operations of client services, case management, human resources and claims management in accordance with CarePartners’ mission statement, established policies and procedures, relevant legislation, government guidelines, the Collective Agreement, ESA, Ontario 2000 and local contract requirements.

We have an opening available for a dynamic leader to join our team in the position of
**Operations Manager, Central East Division **for the counties/areas of
***
**Peterborough, Lindsay, Haliburton, Northumberland, Durham**

This position can be based in our
** Peterborough, ON **office as the main office, Oshawa, ON office being the secondary branch. This position may include travel throughout the Central East region.

What We Offer:

- Competitive salary based on experience
- Supportive and positive leadership support
- Robust Employee Assistance Program (EAP) for you and your family members
- Health & dental benefits, plus retail discounts and recognition rewards
- Opportunities to volunteer in countries with limited access to healthcare services

What The Role Involves:
**_ Building and coaching your team:_**
- Assisting Management with recruitment efforts.
- Identifying and conducting training and development opportunities to enable members of the management team and support staff to attain program goals.
- Supporting with managing front line staff performance issues, coaching and development.
- Developing consistent workflow routines to support patient service satisfaction.

**_ Monitoring quality and compliance:_**
- Reviewing service audits and administrative procedures in order to make improvement recommendations.
- Ensuring that service standards and procedures for client services are met through supervision and Quality Management (QM) and Risk Management policies and practices.
- Monitoring compliance with employment legislation, OH&S policies and practices, service contracts, ESA, Ontario 2000 and the Collective Agreement (if applicable).

**_ Supporting Health and safety:_**
- Reviewing Supervisor Accident Investigation Reports (SAIR) for accuracy, trends, and risk and training issues.
- Assisting Managers in facilitating modified work opportunities.
- In consultation with the Corporate OH&S department, implements preventative Health and Safety programs.

**_ Representing your branch:_**
- Actively participates on internal and external committees and in community functions (i.e. community advisory committees/boards, workshops, job/health fairs, provider meetings)
- Communicating and liaising with major purchasers/funders and other community agencies to discuss their satisfaction with service delivery, any concerns and case management issues.

What You Bring:

- Registered Nurse (RN) or Registered Practical Nurse (RPN) degree or diploma
- Current College of Nurses of Ontario (CNO) registration in good standing
- _ Diploma or Degree in a Health Care or Human Resources related field _
- _Membership with a Regulated Health Professional/Regulatory Body is an asset_
- 3-6 years of previous leadership experience and a proven track record of coaching and supporting teams
- A strong desire and commitment to making a difference in the lives of our patients
- Exceptional interpersonal skills and people management skills
- Excellent communication skills including verbal and written skills
- Excellent analytical and problem-solving skills
- Case management skills are an asset
- A strong desire and commitment to making a difference in the lives of our patients
- Exceptional interpersonal skills
- Experience with union/non-union work force
- Bilingual an asset
- A valid Driver’s license and reliable personal vehicle
- Excellent English verbal and written communication skills
- Current immunization record
- To protect our patients, we require a current vulnerable sector check and a clear background check
- After hours support for urgent matters is expected at this level of position

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