Scheduler / Customer Service Representative

4 days ago

Coquitlam, Canada Talius Full time

**SCHEDULER / CUSTOMER SERVICE REPRESENTATIVE**

We encourage individuals from underrepresented groups to apply.

**WHO WE ARE**:Talius is a cleantech building materials company specializing in the manufacturing of solutions for shade, security, and storm protection. For the past 40 years, we have earned the reputation of an industry-leading manufacturer that consistently delivers quality products with pride in craftsmanship. Our value proposition is to provide our clients with excellent service, innovative products, superior after-sales support, and the right solutions for security, shade, and storm protection.

**OUR VALUES**:We’re more than just a company with great products. We’re making life better for people and the planet. Our clean-technology solutions are helping our customers combat climate change while saving on heating and cooling costs. We are committed to manufacturing products with the least environmental impact possible. It’s our promise to the environment, the communities we live in, and the future generations. Our people are aligned with our company values of integrity, fearless culture, execution, impact, and compassion.

**For us, “Don’t be Evil” is not just good enough. Be Awesome** As we grow, we are looking to add talented people who are mission-driven and bring diverse perspectives and new ways of solving problems.

Check out our principles and values and our commitment to Environmental, Social, and Governance _here_.

**WHY WORK FOR US**
- Fast-growing company reshaping the future of sustainability & home protection
- Fun and enjoyable work atmosphere
- Mileage reimbursement
- Paid stats and holidays
- Corporate laptop and cell phone use
- RRSP employer match program
- Extended Health Benefits
- The Louis Program. Employees can earn a 5% referral fee for new sales.

**RESPONSIBILITIES**
- Prepare and maintain project / job schedule for internal staff as well as sub-contractors
- Answer customer service calls and walk-ins
- Register Customer Service tasks in ERP system
- Prepare, format, and edit Service Call Requests and other documents
- Draft sales orders and prepare commercial invoices
- Maintain electronic documentation regarding sales orders and invoices
- Support credit card documentation
- Liaise with the bookkeeper/accountant regarding orders and invoices
- Assist with organization and coordination of the office
- General office duties
- Other administrative functions as needed

**SKILLS AND COMPETENCIES**
- Experience with scheduling of construction crews and sub-contractors
- A well-organized customer focus and sense of urgency when responding to customer enquiries is a must
- Experience in office administration (Office Administration program is an asset)
- Proficiency with Microsoft Office Suite (Word, Excel, and Outlook)
- Experience with an ERP system is an asset
- Strong work ethic, initiative, and motivation
- Fluency in English at the level of a native speaker (verbal & written English)
- Organizational skills
- Problem-solving skills
- Ability to multi-task and manage multiple priorities
- High level of independence and productivity
- Valid driver’s license and Canadian passport

**SALARY**
- Based on experience and skillsets.
- Plus commission per The Louis Program
- Talius is an Equal Opportunity Employer. To provide equal employment and advancement opportunities to all individuals, employment decisions at the company will be based on job openings, merit, qualifications, and abilities as required by the position. The company does not discriminate and does not permit its employees to discriminate against other employees, applicants, customers, and independent contractors. _
- Come join our growing team _

**Job Types**: Full-time, Permanent

**Salary**: From $1.00 per hour

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Coquitlam, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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