Hotel Front Desk Agent

2 weeks ago

Portage la Prairie, Canada Microtel Inn & Suites - Sparrow Hotels Full time

At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation.

**We’re excited to be recruiting for a part time Front Desk Agent at our beautiful Microtel Inn & Suites in Portage la Prairie.**

This is a part-time position, and the hours will be days or evenings and weekends, depending on hotel business levels. Applicants must be available for day and afternoon shifts.

Microtel Inn & Suites, managed by Sparrow Hotels and owned by Long Plain First Nation, is situated on the Keeshkeemaquah Reserve near Portage La Prairie. This 75-room hotel features complimentary breakfast, a pool with a waterslide, a hot tub, and a fitness center. It also offers meeting space for up to 60 guests and houses Kookums Korner & Market. Guests can enjoy scenic views of Crescent Lake and are conveniently located near the Keesh Gaming Centre and the National Indigenous Residential School Museum of Canada.

**Job Overview**:
**Duties**:

- Check guests in, issue room keys, provide information on hotel services and room location.
- Ensure valid identification is taken from guests at check-in
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Answer all guest calls, messages, requests, questions or concerns
- Record guest preferences in the PMS system
- Check guests out, including resolving any late or disputed charges
- Accurately process all guest transactions using established procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Ensure all credit cards and debit transactions balance
- Must be available to work flexible shifts, holidays and weekends

**What you bring to the table**:

- Proven experience in front desk operations or customer service roles within the hospitality industry.
- Positive and hardworking attitude
- Strong phone etiquette with excellent communication skills.
- Ability to work well under pressure while maintaining a positive attitude.
- The ability to stay focused in a high volume, fast paced industry and ensure accuracy and procedures are followed.

**Benefits**:

- Work with Sparrow Hotels, one of Manitoba’s oldest and most reputable hospitality management companies.

Join our team as a Front Desk Agent and contribute to delivering exceptional hospitality experiences

**Job Type**: Part-time

Pay: From $15.80 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Company events
- Flexible schedule
- On-site parking

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Monday to Friday

**Experience**:

- Hotel Front Desk: 1 year (preferred)

Work Location: In person

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