Night Auditor/ Overnight Guest Services Agent

2 weeks ago


Fort McMurray, Canada Franklin Suite Hotel Full time

**JOB DESCRIPTION**:

- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
- Complies with Work Rules and Standards of Conduct.
- Works harmoniously and professionally with co-workers and supervisors.
- Stores and retrieves guest luggage and packages.
- Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
- Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.

**NIGHT AUDIT FUNCTIONS**:

- Monitors house accounts, adjusting weekly and balancing forward daily.
- Sorts shift work balancing adjustments, and charges making all necessary corrections.
- Maintains all necessary system backups daily (PMS, merchant interfaces, etc).
- Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly.

**Summary of Qualifications & Requirements**:

- Must have a minimum 1 year of previous customer service experience. Preferably in a hotel environment.
- Must have strong communication skills in English, verbal and written. Second language an asset.
- Dynamic, enthusiastic, assertive career minded individual.
- High self-initiative, self-starter, dependable and able to multitask in a fast-paced environment.

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Night shift

Ability to commute/relocate:

- Fort McMurray, AB T9H 0A5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- customer service: 1 year (preferred)



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