Front Desk Agent
2 weeks ago
We are looking for a Front Desk Agent to join our team
Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you
Job Description
As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest's experience warm, pleasant, and memorable.
Pomeroy Perks
- Competitive wages and Health and Wellness benefit plan.
- Paid on-the-job training with additional learning opportunities.
- Growth and development opportunities, both personal and professional.
- Personal days: 5 per year after 90 days of continuous full-time employment.
- Pomeroy Stay Travel Program.
Key Focuses
- Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
- Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
- Answers phones and welcomes guests in a prompt and courteous manner.
- Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
- Efficiently books guest reservations requested by phone, in person, or online.
- Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.
Experience/Passions/Education
- Previous experience in front desk or in a hotel is an asset.
- Proficient in English.
- Tech-savvy.
Working Conditions
This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.
About Pomeroy Lodging
Pomeroy Lodging is Western Canada's leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.
-
Front Desk Agent
5 days ago
Fort McMurray, Canada Pomeroy Lodging LP Full timeWe are looking for a Front Desk Agent to join our teamAre you a personable individual with a knack for problem-solving and organization? This is the perfect job for you Job DescriptionAs a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are...
-
Front Desk Agent
3 weeks ago
Fort St. John, Canada Pomeroy Lodging LP Full time**We are looking for a Front Desk Agent to join our team!** - Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!_ As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the...
-
Front Desk Agent
3 days ago
Fort Saint John, Canada Pomeroy Lodging LP Full time$18/hourWe are looking for a Front Desk Agent to join our teamAre you a personable individual with a knack for problem-solving and organization? This is the perfect job for you Job DescriptionAs a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because...
-
Front Desk Agent
1 week ago
Fort St. John, Canada Pomeroy Kananaskis Mountain Lodge Full time$18/hour We are looking for a Front Desk Agent to join our team! Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you! Job Description As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very...
-
Front Desk Agent Full Time
7 days ago
Fort St. John, Canada Pomeroy Lodging LP Full time**$18/hour** **We are looking for a Front Desk Attendant to join our team!** As a Front Desk Agent, you are empowered to exceed guest expectations and maximize room revenue each and every shift. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service while delivering against key...
-
Front Desk Agent
3 days ago
Fort Saskatchewan, Canada Comfort Inn & Suites Fort Saskatchewan Full time**Responsibilities**: - Respond to guest inquiries. - Greet guests and direct them to their destinations. - Answer phones and direct calls accordingly. - Manage reservations. - Calculate and record payments. - Perform basic math. - Explain hotel amenities and services. - Give directions to guests. Pay: $15.00-$16.00 per hour Expected hours: 32 - 44 per...
-
Front Desk
1 week ago
Fort Saskatchewan, Canada Best western Plus Fort Saskatchewan Full timeThe Best Western Plus Fort Saskatchewan is looking for enthusiastic individuals to join our team! As a company focused on customer service and guest loyalty we require the following traits: - Outgoing - Charismatic - Able to work under pressure - Punctual - Empathetic - Well versed in computers and the Microsoft Office Suite - Problem solving skills -...
-
Front Desk Attendant
24 hours ago
Fort McMurray, Canada Civeo Full time**Key Responsibilities** - Process registrations, departures, and respond to guest inquiries in a timely and professional manner - Demonstrate and promote a strong commitment to providing the best possible experience for our guests, managers, and staff members - Communicate to the management team any guest concerns or challenges - Operate in accordance to...
-
Front Desk Agent
6 days ago
Fort Frances, Canada Copper River Inn Full time**The Copper River Inn is looking for a professional and outgoing individual to provide exceptional customer service as Front Desk Associate.** **The front desk operates 24/7; currently an individual is required for 11pm-7am. Part-time and casual hours are available.** - Main Responsibilities_ - Greet guests with an upbeat attitude, and foster positive...
-
Front Desk Agent
2 days ago
Fort Frances, Canada Copper River Inn Full time**The Copper River Inn is looking for a professional and outgoing individual to provide exceptional customer service as Front Desk Associate.** **The front desk operates 24/7; part-time and casual hours are available.** - Main Responsibilities_ - Greet guests with an upbeat attitude, and foster positive relationships between guests and hotel - Help drive...
-
Front Desk Clerk
2 days ago
Fort Saskatchewan, Canada Southfort Inn Full timeI. The Employee’s duties and responsibilities in the Position shall include, but are **not limited to**, the following: - Welcome guests and check them into their rooms. *Provide guests with information about the hotel and the local area. - Respond to guest inquiries and requests. - Handle guest payments and process credit card transactions. - Process...
-
Guest Services Agent
5 days ago
Fort Saskatchewan, Canada Stars Inn and Suites Full timeWelcome guests in a warm and friendly manner and appropriately dressed in business attire. - Assists guests and owners in a friendly, proactive, and efficient manner with appropriate follow-up, as necessary. - Be aware of all essential aspects of hotel operations. - Collects payments from customers, ensures daily settlements are balanced. - Monitors lobby...
-
Guest Service Agent
5 days ago
Fort Saskatchewan, Canada Hampton by Hilton Fort Saskatchewan Full timeOverview: We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. This position is ideal for someone who enjoys working in a fast-paced hospitality environment and has...
-
Front Desk Agent/night Auditor
23 hours ago
Fort Saskatchewan, Canada Lakeview Inns and Suites - Fort Saskatchewan Full time**KEY DUTIES AND RESPONSIBILITIES**: - Processes reservations, check ins and check outs. - Processes payments using Global Payments POS. - Processes cancellations and modifications. - Completes Night Audit reporting by following a checklist - Registers arriving guests and assigns rooms. - Coordinates guest room maintenance work with the maintenance...
-
Customer Service Desk Associate
6 days ago
Fort Saskatchewan, Canada Walmart Canada Full time**Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...
-
Front Desk Agent
2 weeks ago
Fort Saskatchewan, Canada Yogesh Hospitality Ltd Full timeEducation: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Register arriving guests and assign rooms - Take, cancel and change room reservations - Provide information on hotel facilities and services - Process guests' departures, calculate charges and receive payments - Maintain an inventory of...
-
front desk agent
3 weeks ago
Fort Saskatchewan, Canada Yogesh Hospitality Ltd Full timeEducation: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearTasksRegister arriving guests and assign roomsTake, cancel and change room reservationsProvide information on hotel facilities and servicesProcess guests' departures, calculate charges and receive paymentsMaintain an inventory of vacancies, reservations and room...
-
Front Desk Agent
3 days ago
Fort Saskatchewan, Canada Comfort Inn & Suites Fort Saskatchewan Full time**Responsibilities**: - Respond to guest inquiries. - Greet guests and direct them to their destinations. - Answer phones and direct calls accordingly. - Manage reservations. - Calculate and record payments. - Perform basic math. - Explain hotel amenities and services. - Give directions to guests. **Salary**: $15.00-$16.00 per hour Flexible Language...
-
front desk agent
3 weeks ago
Fort Saskatchewan, Canada Yogesh Hospitality Ltd Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateTasksRegister arriving guests and assign roomsTake, cancel and change room reservationsProvide information on hotel facilities and servicesProcess guests' departures, calculate charges and receive paymentsMaintain an inventory of vacancies, reservations and room...
-
Customer Service Desk Associate
6 days ago
Fort Saskatchewan, Alberta, Canada Walmart Canada Full timePosition Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...