![Best Western Plus Hinton](https://media.trabajo.org/img/noimg.jpg)
Guest Relation Executive
1 week ago
Duties and Responsibilities:
- Welcome guests in a friendly, prompt, and professional manner, recognizing Rewards Members as well as returning guests
- Check guests in, issue room keys, provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Routinely book guest reservations for individuals and/or groups
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements:
- High school diploma/Secondary qualification or equivalent
- One-year front desk/guest service experience strongly preferred
- Must speak fluent English
- Ability to work a flexible schedule
**Job Types**: Full-time, Permanent
**Salary**: From $17.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
**Job Types**: Full-time, Part-time, Seasonal
Part-time hours: 32 per week
**Salary**: $15.00-$17.50 per hour
**Benefits**:
- Discounted or free food
- Flexible schedule
- On-site parking
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Overtime pay
- Tips
Ability to commute/relocate:
- Hinton, AB T7V 2A1: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Guest services: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
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