Guest Relation Executive

5 months ago

Hinton, Canada Best Western Plus Hinton Full time

Duties and Responsibilities:

- Welcome guests in a friendly, prompt, and professional manner, recognizing Rewards Members as well as returning guests
- Check guests in, issue room keys, provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Routinely book guest reservations for individuals and/or groups
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements:

- High school diploma/Secondary qualification or equivalent
- One-year front desk/guest service experience strongly preferred
- Must speak fluent English
- Ability to work a flexible schedule

**Job Types**: Full-time, Permanent

**Salary**: From $17.00 per hour

Schedule:

- 8 hour shift

Work Location: In person

**Job Types**: Full-time, Part-time, Seasonal
Part-time hours: 32 per week

**Salary**: $15.00-$17.50 per hour

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Hinton, AB T7V 2A1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Guest services: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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