Warranty Superintendent

2 weeks ago

Edmonton, Canada Rohit Group Full time

**Are you Bold?**

Work for an organization that puts community at the heart of everything it does. Embrace work that is challenging, hard, dynamic, and fulfilling. Be a driver with a grit and determination that is deliberately sought. Build strong relationships with smart, knowledgeable, and diverse people.

**Warranty Superintendent**

The Warranty Superintendent will be responsible for customer and trade assessments, correspondences and bookings in a timely manner. They ensure that customers have a positive experience with their warranty, resolving any issues they may have in a timely and professional manner.

**What we look for?**
- High school diploma or equivalent.
- Intermediate to advanced knowledge of residential construction.
- A minimum of five years’ experience in construction.
- Knowledge of building code and safety code requirements is required.
- Basic knowledge of Alberta New Home Warranty policies.
- Excellent verbal and written communication skills.
- Excellent interpersonal, sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong leadership skills.
- Ability to prioritize tasks.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Desire for continuing education and personal development.

**What will you do?**
**Pre Occupancy & Possession Walk Throughs with Customers.**
- Conduct pre-occupancy walk throughs with customers and provide a deficiency list to the construction team.
- Conduct possession walk throughs and sign offs of deficiencies with customers.
- Educate customers on how to properly care for their new home.
- Review regular maintenance with customers.

**Post Possession Inspections**
- Conduct one-month and one
- year inspections with customers.
- Conduct warranty assessments as needed with customers.

**Repairs**
- Coordinate and ensure trade repairs are completed according to Rohit standards and specifications.
- Attend one-month and one-year trade days to facilitate home repairs.
- Schedule or reschedule trade appointments as required.
- Complete minor home repairs and touch-ups as required (minor repair is described as one repair that can be done within a 10-minute time period). Otherwise, trade has to come back if multiple repairs are required.

**Communication**
- Follow up with trades and homeowners to ensure all work is completed on time.
- Follow up on any outstanding workorders and close/authorize payments as work is completed and accepted by customers.
- Complete work orders when required.
- Discuss re-occurring warranty issues with Warranty Manager.
- Expediently report high risk problems to Warranty Manager.
- Answer emergency calls outside of business hours as per the scheduled rotation, including:

- Answer all inbound, after hours calls or return messages in a timely manner.
- Direct homeowners as to which trade to contact or call trade directly.
- If assigned trade to unit is unavailable, contact an alternative and issue the WPO back charging original trade.

**Miscellaneous**
- Attend Alberta New Home Warranty claims and appointments related to ANHWP as requested by the Warranty Manager.
- Display professionalism and tact in personal presentation with customers. Rohit apparel is to be worn to all appointments.
- Ensure all appropriate safe work practices, policies, and documentation is being adhered to.
- Be an ambassador of an exceptional customer experience.
- Performs other related duties as assigned.

**Rohit University customized learning & development program.**
**Competitive health, dental, and insurance plans.**
**$600 annual health & personal spending accounts.**
**$1,200 annual phone & computer allowances.**
**100% employer-matched RRSP.**
**Corporate wellness program.**
**Opportunities for growth & mentorship.**
**Employee discount on Rohit products.**
**And so much more**

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