Client Care Warranty Specialist

6 months ago

Edmonton, Canada CANTIRO Full time

**Cantiro Homes**

Expectations are just the beginning at **Cantiro Homes**. Our single-family homes, townhomes, duplex homes, and luxury condos are designed beyond the essentials to create a higher quality of lifestyle.

Our drive to _**never accept acceptable**_ has changed building codes and set a new standard for design. We build above the industry standard, not just because we can, but because it’s the right thing to do. Recognized industry wide for our leadership, Cantiro recently won the CHBA top four industry awards for Single Family Builder of the Year [large volume], Multi-Family Builder of the Year [3rd year], Best Community for The Hills at Charlesworth, and Industry Leadership.

We treat everyone who comes in contact with us like family. That's why our customer service has been repeatedly recognized through both industry awards and customer stories. Every experience with Cantiro Homes is as elevated as the outcome.

**Cantiro Homes is hiring a Client Care Warranty Specialist**

Reporting to the Client Care Manager, the **Client Care Warranty Specialist **supports completing our customers' homes on time, on budget and without any deficiencies. You will ensure our clients' homes are ready for possession with as few deficiencies as possible. You will also be responsible for conducting warranty inspections and managing trade days to ensure warranty concerns are dealt with in a timely manner.

**Role and Responsibilities**
- Inspect homes prior to possession dates for any deficiencies
- Meet with clients on possession date and pre-occupancy to ensure quality of product
- List any customer concerns
- Conduct warranty inspections with clients at their pre-appointed warranty dates
- Organize and manage trade days to ensure warranty items are dealt with
- Hands-on with tools to repair warranty issues
- Answer emergency calls post possession
- Assist with show home set up
- Assist with storage maintenance of Cantiro assets
- Fulfill requests of the Sales Team
- Occasionally assisting with Site Superintendents and Site Techs
- Assist with any other tasks as required

**Qualifications & Education Requirements**
- Minimum 3 years’ experience in residential construction/renovations
- General knowledge of Alberta Building Code
- Class 5 Drivers License
- Clean driver’s abstract

**Preferred Skills - **_these skills work together to create a holistic approach to client care, with a strong focus on professionalism at all times_
- Basic Construction skills
- Excellent communication skills - clear and effective communication is crucial for understanding what the client is communicating, addressing concerns, and conveying warranty information accurately and comprehensively
- Adaptability - being adaptable and understanding of different scenarios while maintaining a professional and respectful demeanor
- Customer-focused attitude prioritizing the issues of the client while demonstrating respect for the client and the company you represent
- Attention to detail and pride in workmanship
- Self-motivated
- Basic understanding of MS Office (Word, Excel, and Outlook)
- Ability to effectively problem-solve
- Work with mínimal supervision

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- residential Construction/Renovation: 3 years (required)
- Alberta Building Code: 1 year (preferred)

Licence/Certification:

- Class 5 Drivers License (required)

Work Location: In person

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