Technical Service Representative

2 weeks ago


Lively, Canada Epiroc Customer Center Full time

The Technical Service Representative’s role is to be a drilling specialist to support customers in the region and throughout the country as required. In addition, to ensure business growth by demonstrating products and service superiority.

RESPONSIBILITIES:

- Champion the sales growth of all Secoroc RDT products in specific region
- Work closely and support the sales team in their marketing efforts of our RDT products
- Provide and present detailed service reports on product performance
- Develop and recommend technical parameters with key customer contacts
- Identify areas for performance improvement and propose solutions to customers
- Document competitor activities
- Possible vacation relief in other areas

EXPERIENCE:

- Computer literacy in Microsoft Office and Outlook
- Report preparation and presentation Good knowledge of excel, able to run spread sheets and calculations, Word
- Experience with grinding equipment and techniques considered an asset
- Open pit mining experience would be an asset
- Ability to communicate in French would be an asset

KNOWLEDGE/EDUCATION:

- Computer literacy in Microsoft Office and Outlook

SKILLS AND ABILITIES:

- Business and target oriented
- Determination to provide customer satisfaction
- Self-motivated and results oriented
- Able to absorb new concepts quickly
- Highly developed communication and interpersonal skills
- Dedicated team player who will provide unprecedented customer support at all times
- Willingness to travel extensively
- Able to give presentations about products improvements / test results
- Able to independently drive on mine sites and deal with different departments on site

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Work Location: One location

Application deadline: 2023-05-20



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