Technical Service Representative

2 weeks ago

Lively, Canada Epiroc Careers Full time

**Technical Service Representative SRD**

**Key Areas of Responsibilities & Associates Duties, include but are not limited to**:

- Help diagnose and walk customers through technical issues
- Field test and trials of product improvements solutions
- Quality assurance for both shop and field teams
- Major warranty investigations, warranty claim reporting back to the factory
- Report concerns of product lines to the PC
- Technician Mentoring

. Global Support
- Travel inside and sometimes outside of Canada.

**Qualifications**:

- Must be experienced in and have a strong knowledge of SED/ADS Epiroc equipment.
- Problem solving skills.
- Excellent time management skills, able to multi-task
- Good computer skills including, excel, multiple databases.
- A proven self-starter who requires minimum supervision.
- Good communication skills.
- Outstanding people skills, good listener, ambitious and patient

**Additional Information**:

- A strong technical background and good communication skills with both external & internal customers is a very big part of this position.
- Communication in both official languages is a benefit
- We would be providing the individuals with the proper training required to be able to perform this position.
- This would be a great opportunity to increase your knowledge on all Epiroc equipment.

**Country and city description**:
Will be considered from anywhere in Canada.

**United. Inspired. **Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders.
We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

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