Yard Customer Service Representative

3 weeks ago

Ottawa, Canada J Connelly Rental Ltd. Full time

**Good day**, (French description will follow)

We are looking to add a bilingual yard customer service representative to our hard working, dynamic team. We are looking to fill the position with hard working, customer service-oriented representative who has a strong will to learn, a positive attitude, and a willingness to work as a cohesive unit for the betterment of the team. The main duties will be helping customers load & unload machines, help drivers load & unload their trucks, maintain a tidy yard, take note of customers returns, assist them with any questions they may have, take note of any issues/damages they mention associated to their rental units.

**What we are looking for**:

- Hard working, punctual and customer service-oriented employees (bilingualism is a requirement)
- An attitude that will help promote the family-oriented service that we have proudly been offering since 1989
- Efficiently and politely assist customers with their needs in association with the equipment they are returning while maintaining order in our yard.
- Work well as a team member as well as individually
- Be self-sufficient, independent and have good time management
- Have a flexible availability

**Requirements**:

- Must be customer service oriented
- Must be able to work in a fast paced, at times high pressure work environment
- Must have efficient strategies to politely serve customers in a timely manner while keeping the yard organized and clear for people to pass through
- Must be 16 or over and a resident of Canada
- Must be fully bilingual (English and French)
- Hours will be between 40-50 hours per week

**Salary**:starting salary will be between $16-18 per hour.
- ________________________________________________

Description de l’emploi

**Bonjour**,

Nous sommes présentement à la recherche d’un représentant ou une représentante bilingue pour gérer ainsi qu’offrir un service à la clientèle dans la cour pour se joindre à notre équipe en place. Nous cherchons à combler ce poste avec quelqu’un d’orienté(e) au service à la clientèle, qui est prêt(e) à fièrement représenter la compagnie face aux clients. Les taches principales seront d’aider aux clients a monter et descendre leurs machines de leurs véhicules, aider à nos conducteurs a chainer et déchainer leurs machines, maintenir une propreté dans la cours, prendre note des retours des clients, ainsi que noter les dommages et problèmes qu’ils vous mentionnent, et répondre a leurs questions.

**Description de tâches**:

- Une attitude positive qui cadre avec notre entreprise familiale qui offre un service de proximité depuis 1989.
- Expérience dans le diagnostic, la résolution de problèmes mécaniques et le service de maintenance de machine à gaz, diesel et électrique.
- Travail nécessitant une bonne gestion du temps et de priorisations des tâches.
- Disponibilité flexible

**Expériences**:

- Doit être fortement orienté en service à la clientèle
- Dois être capable de travailler dans un environnement ou le rythme de productivité est élevé.
- Doit être âgé de plus de 16 ans et être résidant Canadien.
- Bilinguisme (Anglais et Français)

**-**40-50 heures par semaine
- Avantage sociaux : assurances et fonds de pension

**-Poste **:salaire commence de $16 à $18 par heure

**Job Types**: Full-time, Permanent

Pay: $16.00-$24.00 per hour

Expected hours: 50 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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