ERP Business Lead

4 days ago

Halifax, Canada Halifax Regional Municipality (HRM) Full time

**Job Posting**

The Halifax Regional Municipality's (HRM) Enterprise Resource Planning (ERP) systems support core business processes in Finance & Asset Management and Human Resources. HRM's ERP environment is comprised of SAP's ERP Central Component (SAP ECC), SAP SuccessFactors, SAP S/4 HANA and UKG (Kronos) Dimensions and Telestaff. The value of ERP solutions extends beyond their initial implementation and therefore it is important to create an environment of continuous improvement and innovation. This supports standardized processes, improved communication, planning and continued collaboration which helps ensure alignment among stakeholders, operational needs, and technical capabilities.

Reporting to the Manager, ERP Delivery Management and Operations, the Team Lead, ERP Delivery and Operations is accountable to provide leadership and support for the day-to-day maintenance and enhancements of HRM's ERP systems that support HRM business functions and are designed to achieve improvements to operational efficiency and effectiveness.

The Team Lead, ERP Delivery and Operations is responsible for supporting the planning, development, and production administration of HRM's ERP systems and technologies. This is done through:

- ERP development and administration which includes scoping, planning, and implementing the delivery of day-to-day maintenance and enhancements of HRM's ERP systems.
- Promoting a strong customer service orientation, monitoring service performance regarding ERP operations support, ensuring high standards of customer service and satisfaction are achieved and managing of client expectations.
- Reviewing and developing processes and procedures to ensure continuous improvement ensuring ERP support services alignment to stakeholder objectives and needs.
- Contract administration through supporting development of Service Level Agreements, monitoring operational support and service improvements, relationship management with consultants, major vendors, and external service providers, monitoring contract and vendor performance and escalating vendor performance deficiencies as they pertain to contractual obligations.
- Managing operational risks and issues, developing appropriate mitigation strategies including contingency planning.
- Coordination with internal and external Project teams to identify and ensure ERP Service Support requirements are thoroughly documented, reviewed, and approved ensuring new functionality is properly transitioned ERP operations.

**QUALIFICATIONS**
**Education and Experience**:

- Post secondary degree in Commerce or Computer Science (preferred); Post secondary degree in Business or diploma in Information Technology from a multi-year program at a recognized institution.
- At least eight (8) years in information technology with a career path that demonstrates acquired expertise in IT operations leadership and ERP management.
- Three (3) years' experience as project manager of IT and IT related projects with preference towards ERP related projects
- At least five (5) years in a leadership role and experience in direct delivery and support of ERP systems.
- Business orientation, including broad experience in integrated enterprise-wide IT ERP solutions in a multi departmental business environment. Public sector experience preferred.
- Experience in working with software vendors and private industry consultants in the delivery of operational improvements covering both process changes and software implementation.
- Combinations of equivalent education and experience may be considered.

**Technical / Job Specific Knowledge and Abilities**:

- Expert knowledge in ERP technologies and best practices.
- Vendor management.
- Ability to manage small to medium IT projects.
- Demonstrated knowledge of business change management approaches and practices.
- Ability to coordinate multiple initiatives and activities in a rapidly changing environment.
- Skilled in continuous quality improvement.
- Understanding of system security and data privacy best practices.
- Experience with Quality Assurance software testing processes.
- Knowledgeable in new technology concepts to assess and promote the use of innovative technology to support business solutions for HRM.
- Expert written and oral communication skills. Expert proficiency with Microsoft PowerPoint and Excel.
- Ability to produce complex plans and systematically break multi-dimensional problems into component parts using several analytical techniques to identify solutions.
- Naturally seeks more effective ways to communicate, advocate and negotiate to meet the complex business requirements of HRM.

**Security Clearance Requirements**:Applicants may be required to complete an employment security screening check.

**COMPETENCIES**:Valuing Diversity, Communication, Conflict Management, Customer Service, Decision Making, Developing Others, Managing Change, Networking/Relationship Building, Organizational Awareness, Organization & Planning

  • ERP Business Lead

    5 days ago

    Halifax, Canada Halifax Regional Municipality Full time

    **Job Posting** - The Halifax Regional Municipality’s (HRM) Enterprise Resource Planning (ERP) systems support core business processes in Finance & Asset Management and Human Resources. HRM’s ERP environment is comprised of SAP’s ERP Central Component (SAP ECC), SAP SuccessFactors, SAP S/4 HANA and UKG (Kronos) Dimensions and Telestaff. The value of...

  • Customer Success Manager

    4 weeks ago

    Halifax, Canada Sandbox ERP Full time

    **Customer Success Manager** **About Sandbox ERP** At Sandbox ERP, our mission is to give small businesses in the building supply, install, and field services industries a custom solution that revolutionizes their operations, lowers costs, and enhances efficiency. We understand that each business is unique, which is why we offer a customizable cloud-based...

  • Functional Associate ERP Implementer

    2 weeks ago

    Halifax, Nova Scotia, Canada Index InfoTech Full time

    Job Description:Job information Functional Associate ERP Implementer from the Company Index InfoTech, this latest Functional Associate ERP Implementer job vacancy is located in the city Halifax, NS located in the country Canada . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this...

  • ERP Application Support

    4 weeks ago

    Halifax, Canada Graybar Full time

    Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada. Graybar Canada - a division of Graybar Electric US - is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through...

  • ERP Application Support

    2 weeks ago

    Halifax, Nova Scotia, Canada Graybar Full time

    Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.Graybar Canada - a division of Graybar Electric US - is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through...

  • ERP Support Specialist

    2 weeks ago

    Halifax, Canada Shannex Full time

    If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living. We are searching for an ERP Support Specialist to join our...

  • Business Development Executive

    2 weeks ago

    Halifax, Canada Unit4 Full time

    Company Description Combining a 40+ year heritage with over 3,000 customers representing organizations across the public, private and non-for-profit sector, we are in Business for People, empowering service organizations with industry-leading innovative Enterprise and Business solutions - As recognized by IDC and Constellation Research. This mantra also...

  • Business Development Executive

    2 weeks ago

    Halifax, Canada Unit4 Full time

    **Company Description**: Combining a 40+ year heritage with over 3,000 customers representing organizations across the public, private and non-for-profit sector, we are in Business for People, empowering service organizations with industry-leading innovative Enterprise and Business solutions - As recognized by IDC and Constellation Research. This mantra...

  • Business Architect, Supply Chain

    2 months ago

    Halifax, Canada High Liner Foods Full time

    Essential Duties and responsibilities Work with all levels of the organization to identify, analyze, and develop plans around critical strategic priorities Act as a member of the functional business unit and develop partnerships with all stakeholders  Collaborate with business leaders to identify business capability needs and prioritization  Work...

  • Business Architect, Supply Chain

    4 weeks ago

    Halifax, Canada High Liner Foods Full time

    Essential Duties and responsibilities Work with all levels of the organization to identify, analyze, and develop plans around critical strategic priorities Act as a member of the functional business unit and develop partnerships with all stakeholders  Collaborate with business leaders to identify business capability needs and prioritization  Work...

  • Communications Lead

    3 weeks ago

    Halifax, Canada Addmore Group Full time

    Our client is looking for a Communication Lead for an hybrid mandate.Start date: June 17th, 2024End date: March 31st, 2025 Location:  Halifax, NS Overview The SAP Modernization Program, is responsible for planning and delivering a portfolio of SAP related projects for its client organizations. SAP MP is currently executing a multi-year program...

  • Communications Lead

    3 weeks ago

    Halifax, Canada Addmore Group Full time

    Our client is looking for a Communication Lead for an hybrid mandate.Start date: June 17th, 2024End date: March 31st, 2025 Location:  Halifax, NS Overview The SAP Modernization Program, is responsible for planning and delivering a portfolio of SAP related projects for its client organizations. SAP MP is currently executing a multi-year program...

  • New Business Account Executive

    2 weeks ago

    Halifax, Nova Scotia, Canada UNIT4 NV Full time

    New Business Account Executive - Public Sector Full-time Posted by Company DescriptionWe are Unit4, one of the world's leading "service-centric" cloud ERP solution provider. Our customers choose us based on our deep vertical expertise, mid-market focus and a people-centred design philosophy. By focusing on specific industries and customer profiles, we're...

  • Communications Lead

    2 weeks ago

    Halifax, Nova Scotia, Canada Addmore Group Full time

    Our client is looking for a Communication Lead for an hybrid mandate.Start date: June 17th, 2024End date: March 31st, 2025 Location: Halifax, NS Overview The SAP Modernization Program, is responsible for planning and delivering a portfolio of SAP related projects for its client organizations. SAP MP is currently executing a multi-year program to modernize...

  • Test Lead/analyst

    7 days ago

    Halifax, Canada Thoughtstorm Full time

    **Position**:Test Lead/Analyst **Duration: Fulltime** **Location: Halifax NS** Test Lead/Analyst (Fulltime) The Test Lead/Analyst will participate as a member of the core project team and will report to the HRM Project Manager. Key responsibilities associated with this role include the development test plans and processes, creation of a testing framework...

  • Test Lead/Analyst

    2 weeks ago

    Halifax, Nova Scotia, Canada Randstad Canada Full time

    The Test Lead/Analyst will participate as a member of the core project team and will report to the Project Manager. Key responsibilities associated with this role include the development test plans and processes, creation of a testing framework and creation of test scenarios, test cases, test tracking and reporting tools as well as the coordination and...

  • New Business Account Executive

    1 month ago

    Halifax, Canada UNIT4 NV Full time

    New Business Account Executive - Public Sector Full-time Posted by Company DescriptionWe are Unit4, one of the world's leading "service-centric" cloud ERP solution provider. Our customers choose us based on our deep vertical expertise, mid-market focus and a people-centred design philosophy. By focusing on specific industries and customer profiles, we're...

  • New Business Account Executive

    1 month ago

    Halifax, Canada UNIT4 NV Full time

    New Business Account Executive - Public Sector Full-time Posted by Company DescriptionWe are Unit4, one of the world's leading "service-centric" cloud ERP solution provider. Our customers choose us based on our deep vertical expertise, mid-market focus and a people-centred design philosophy. By focusing on specific industries and customer profiles, we're...

  • New Business Account Executive

    4 weeks ago

    Halifax, Canada UNIT4 NV Full time

    New Business Account Executive - Public Sector Full-time Posted by Company DescriptionWe are Unit4, one of the world's leading "service-centric" cloud ERP solution provider. Our customers choose us based on our deep vertical expertise, mid-market focus and a people-centred design philosophy. By focusing on specific industries and customer profiles, we're...

  • New Business Account Executive

    4 weeks ago

    Halifax, Canada UNIT4 NV Full time

    New Business Account Executive - Public Sector Full-time Posted by Company DescriptionWe are Unit4, one of the world's leading "service-centric" cloud ERP solution provider. Our customers choose us based on our deep vertical expertise, mid-market focus and a people-centred design philosophy. By focusing on specific industries and customer profiles, we're...