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Account Manager
4 weeks ago
The Director, Member Services role manages a territory of accounts with the core objective of retaining 85%+ of accounts and growing it by 120% MCV year over year.
Duties & Responsibilities
- Partnering with your members to understand their needs to match them to our services and ensure they receive value through regular feedback.
- Building strategic account plans to maximize current account spend and uncover additional opportunities by leveraging relationships.
- Continuous effort towards personal and professional development driven by the individual.
- Record client details and account notes in CRM system. Follow internal reporting processes.
- Education & Experience
- Post-secondary education - minimum College Diploma
- 2-5 years B2B sales
- Experience working in Partner programs or indirect sales channels an asset
**Skills**:
- Critical Thinking: Ability to assimilate complex information and communicate this in a simple way.
- Internal and external communication: Understand value proposition and communicate to member in a clear, concise manner. Understand clients’ needs/requests and be able to say it back to theM/Find analyst to support them.
- Planning and Organization: Set daily schedules, plan territory, setting plans for account growth
- Time Management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
- Goal Setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
- Active Listening: Able to identify client needs; asks great questions & listens.
- Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process._
