Customer Service Agent

4 days ago


Kahnawake, Canada Speedy King Full time

**Job description**

**Customer Service Agent.**

We are a growing consumer finance company providing services to customers across Canada. We are seeking an experienced Customer Service Agent for our customer service operation to help us manage our daily activities.

**Responsibilities**:

- Responding to customer inquiries and providing accurate information on products and services based on the requests and needs.
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.
- Always maintain a courteous and calm manner to de-escalate stressful situations.
- Providing technical support and troubleshooting issues
- Maintaining detailed customer records and updating customer information as needed
- Adhering to company policies and procedures, as well as regulatory compliance requirements

**Qualifications**:

- 2+ years of experience in customer service, preferably in the fintech industry.
- Customer service supervisory experience will be an asset.
- Excellent communication skills, both written and verbal
- Strong problem-solving skills and ability to handle complex issues.
- Familiarity with financial software and tools, including payment processing and accounting software.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of regulatory compliance requirements in the financial industry
- Demonstrated commitment to teamwork.
- Must have strong English-speaking skills.

**Job Types**: Full-time, Permanent

**Salary**: From $40 000

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance

**Schedule**:

- Monday to Friday

**Supplemental pay types**:

- Bonus pay.

**Work Location**: Kahnawake, QC

**Job Types**: Full-time, Permanent

**Salary**: From $40,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Kahnawake, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person



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