Customer Service Agent

2 weeks ago


Kahnawake, Canada Speedy King Full time

Customer Service Agent.
We are a growing consumer finance company providing services to customers across Canada.

We are seeking an experienced Customer Service Agent for our customer service operation to help us manage our daily activities.


Responsibilities:

  • Responding to customer inquiries and providing accurate information on our products and services
  • Resolving customer complaints and ensuring customer satisfaction
  • Identifying and addressing customer needs and suggesting appropriate products or services.
  • Providing technical support and troubleshooting issues
  • Maintaining detailed customer records and updating customer information as needed
  • Adhering to company policies and procedures, as well as regulatory compliance requirements

Qualifications:

  • 2+ years of experience in customer service, preferably in the fintech industry.
  • Customer service supervisory experience will be an asset.
  • Excellent communication skills, both written and verbal
  • Strong problemsolving skills and ability to handle complex issues.
  • Familiarity with financial software and tools, including payment processing and accounting software.
  • Ability to multitask and prioritize tasks effectively.
  • Knowledge of regulatory compliance requirements in the financial industry
  • Demonstrated commitment to teamwork.
  • Must have strong Englishspeaking skills.

Job Types:
Full-time, Permanent

Salary:
From $40 000

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay.

Work Location:
Kahnawake, QC

Job Types:
Full-time, Permanent

Salary:
From $40,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Commission pay

Ability to commute/relocate:

  • Kahnawake, QC: reliably commute or plan to relocate before starting work (required)

Education:

  • DCS / DEC (preferred)

Experience:

  • Customer service: 2 years (preferred)

Work Location:
One location

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