Customer Supply Chain

7 months ago

Mississauga, Canada Gay Lea Foods Full time

**Department**: Customer Supply Chain

**Reports to**: Manager, Customer Supply Chain

**Location**: Mississauga, ON

**Job Scope**:
Gay Lea Foods is currently looking for a customer supply chain (service) representative to join us on a full-time basis, in delivering exceptional customer service experiences to our clients. If you enjoy interacting with people, have a passion for customer service, and strive for personal and team success, this may be the role is for you

**Key Responsibilities**:

- Liaise and bridge daily communication between internal departments (Sales, Supply Chain and Finance) and external partners in operational matters to ensure timely and accurate delivery of products.
- Manage all orders within your client portfolio and ensure client satisfaction.
- Provide support to Key Account team members as required.
- Proactively resolve issues that threaten service levels.
- Ensure and exhibit a professional attitude and demeanour to all who contact the company.
- Issue return merchandise authorization numbers and/or return of products (credit processing) to eligible customers.
- Respond to consumer enquiries as back-up to the consumer relations team, and complete associated tasks, including forwarding complaints with proper documentation to the respective Quality Control Supervisor, for their investigation and written response within 24 hours, making necessary arrangements to pick up complaint products for analysis.
- Food Safety and Quality responsibility as outlined in SOPs and other training materials provided and accurate record keeping.
- Other related duties as required.

**Qualifications**:

- Minimum 4 years of relevant Customer Service experience, in a fast-paced, Consumer Goods (CG) environment.
- Bilingualism (French) proficiency preferred.
- Post-secondary education completed.
- Previous experience in the Food Processing Industry is a strong asset.
- Excellent attention to detail and a high level of accuracy.
- Demonstrated ability to work independently and excel in a team environment.
- Self-starter and team player with strong interpersonal skills and flexibility.
- Strong computer skills (MS Word, Excel, Outlook).
- Excellent written communication skills.
- Demonstrated excellent Telephone/Communication/People skills, both written and verbal.
- Previous experience with an ERP system is an asset.
- Proven ability to exercise diplomacy and sound judgement in stressful situations.

Gay Lea Foods is a proud Canadian-owned dairy food and beverage company with a robust portfolio that includes 7 established brands such as Gay Lea Butter, Nordica Cottage Cheese, Ivanhoe Cheese, Salerno Cheese, and Hewitt’s Dairy. Our wide range of products are sold in Retail, Foodservice, Industrial, Co-pack, and Export markets, developed and produced out of our 13 manufacturing facilities in Ontario and Alberta.
Delivering high-quality and innovative products - from the consumer favourite Spreadables and North America’s first Smooth Cottage Cheese, to Nothing But Cheese, an innovative snack made with 100% cheese, is what makes us market leaders in our categories. Our grassroots approach to business is what guides our direction and differentiates us from our competitors.

Our employees inspire our culture of excellence and entrepreneurship. We hire innovative and passionate professionals who know that greatness is achieved through people, partnerships, and acting with a business owner mindset.

Gay Lea Foods is an equal-opportunity employer and values diversity in our workplace.

Reasonable accommodation is available upon request throughout our recruitment and selection process.

Thank you for your interest in Gay Lea Foods.

Wishing you all the best with your career search

  • Supply Chain Solutions Architect

    4 days ago

    Mississauga, Ontario, Canada Metro Supply Chain Full time

    Metro Supply Chain is a leading provider of innovative supply chain solutions. With over 50 years of experience, we have established ourselves as a trusted partner to top organizations in North America and Europe.About the RoleWe are seeking an experienced Supply Chain Solutions Architect to join our team. In this role, you will be responsible for designing,...

  • Senior Supply Chain Solutions Architect

    2 weeks ago

    Mississauga, Ontario, Canada Metro Supply Chain Full time

    Metro Supply Chain is a leading supply chain solutions provider, partnering with top organizations to deliver tailored logistics and distribution services. With over 50 years of experience, the company has established itself as a trusted partner in the industry.Estimated Salary: $110,000 - $140,000 per yearAbout This RoleThis role combines business analysis,...

  • Senior Supply Chain Solutions Architect

    2 weeks ago

    Mississauga, Ontario, Canada Metro Supply Chain Full time

    Metro Supply Chain is a leading provider of strategic supply chain solutions, partnering with top organizations to drive growth and efficiency. With over 50 years of experience, we excel at delivering tailored data-driven solutions that meet complex distribution needs.Job Overview:This role combines the analytical expertise of a Business Systems Analyst with...

  • Senior Compensation Analyst

    1 month ago

    Mississauga, Ontario, Canada Metro Supply Chain Full time

    About Metro Supply ChainMetro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations.For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs.With 19 million square...

  • Customer Supply Chain Analyst

    1 month ago

    Mississauga, Canada CONAGRA Full time

    Conagra Brands is one of North America's leading branded food companies. We have a rich heritage of making great food, and a team that’s passionate about innovation and growth. Conagra offers choices for every occasion through iconic brands, such as Hunts, Aylmer, Marie Callender's®, Healthy Choice®, Slim Jim®, VH Sauces, Pogo and Vlasic®, and emerging...

  • Customer Supply Chain Manager

    6 months ago

    Mississauga, Canada McCormick & Company Full time

    McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick products, while our Custom Flavour Solutions division serves food service...

  • Customer and Supply Chain Coordinator

    6 months ago

    Mississauga, Canada Modular Software Ltd. Full time

    The Company Modular Software Ltd. is a privately-owned full service Canadian software manufacturer. Founded in 1977, Modular has built a reputation as an effective and reliable Enterprise Resource Planning (ERP) solution on the leading edge of the software industry. With continued advancements to the software such as: Electronic Commerce, Wireless...

  • Freight Forwarding Operations and Customer Service

    3 months ago

    Mississauga, Canada Global Supply Chain Logistic Inc. Full time

    Company Description Global Supply Chain Logistics Inc. is a leader in logistics and supply chain solutions, delivering smart, high-quality, and cost-effective services worldwide. With a team of seasoned logistics professionals and a century's worth of collective experience, we aim to forge lasting business relationships through superior service and...

  • Analytics Lead

    7 months ago

    Mississauga, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Supply Chain Analyst

    6 months ago

    Mississauga, Canada Avnan Full time

    Avnan is seeking an experienced Supply Chain Analyst to join our Supply Chain department. Reporting to the Supply Chain Manager, the Supply Chain Analyst will be responsible for ensuring on time delivery, inventory optimization, and customer satisfaction in order to achieve the corporate objectives. The Supply Chain Analyst will work directly with...

  • Customer Supply Chain Analyst

    4 months ago

    Mississauga, Canada Nestle Operational Services Worldwide SA Full time

    Pets are our passion, safety is our promise and progress is our pledge. We work smarter, not harder. As a result, we’re widely known as a ‘Best Place to Work’. We make some of the world's most popular and trusted food brands and are committed to advancing the science, health and food products for pets. **Position Snapshot** **Business areas: Nestle...

  • Customer Supply Chain Representative

    7 months ago

    Mississauga, Canada Maple Leaf Foods Full time

    **The Opportunity**: As a member of the Supply Chain and Fulfillment Team, the Customer Supply Chain Representative (CSCR) is the primary point of contact for the order to delivery process for an assigned portfolio for MLF customers and the respective Customer Business Team (CBT). The CSCR ensures a high level of customer satisfaction collaborating...

  • Business Systems Analyst

    7 months ago

    Mississauga, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Supply Chain Specialist

    6 months ago

    Mississauga, Canada Avnan Full time

    Avnan is seeking a Supply Chain Specialist to join our team. Reporting to the Interim Supply Chain Leader, you will be responsible for ensuring on-time delivery, inventory optimization, and customer satisfaction in order to achieve customer and company objectives. The Supply Chain Specialist will work directly with customers, and overseas and local...

  • Supply Chain Manager

    6 months ago

    Mississauga, Canada Amhil North America Full time

    **Amhil North America** is a privately held thermoforming Plastics Packaging company focused on delivering Best Value to our customers and partners. We provide smart, safe and sustainable packaging solutions for the consumer, industrial and foodservice industries in North America and Europe. Over the past twenty years, Amhil has expanded its product...

  • Analyst, Supply Chain

    6 months ago

    Mississauga, Canada Promotions Atlantiques inc Full time

    We are looking for an **Analyst, Supply Chain** to work with a **Big Box Retailer**, overseeing multiple merchandise categories and customer departments. You will be the main point of contact for replenishment, maintaining a frequent working relationship to ensure efficient sales activity. **Key responsibilities**: - Align and direct operational resources...

  • Supply Chain Analyst

    6 months ago

    Mississauga, Canada Foodtastic Full time

    **About the Company** Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last four years from less than $50mm to over $750mm. Our current portfolio of 25 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, La Belle et La Boeuf, and Rôtisseries Benny. **Supply...

  • Customer Supply Chain Manager

    2 days ago

    Mississauga, Canada General Mills Canada Full time

    Supply Chain owner for Customer partnerships - both internal to General Mills and main point for external Key customer supply chain partners. Responsible for identifying & implementing joint value creation initiatives that deliver Holistic Margin Management (HMM), improved customer service experiences, and aligned business priorities. Deliver operational and...

  • Supply Chain Manager

    6 months ago

    Mississauga, Canada Celtrade Canada Inc. Full time

    **Supply Chain Manager** Celtrade is a manufacturer of authentic own brand, Industrial, Food Service and Co-Manufactured products. Celtrade’s consistent efforts to deliver true innovation, customization, and speed-to-market has led to trusted partnerships with brands, retailers, industrial and food service customers across North America. Using only the...

  • Supply Chain Analyst

    7 months ago

    Mississauga, Canada Campbell Soup Company Full time

    Since 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innovations. It serves as inspiration and foundation for our future success. We’re proud to be stewards of amazing brands that people trust. We foster a culture of belonging where people come first, and diversity is embraced. And we live our...