Freight Forwarding Operations and Customer Service
3 months ago
Company Description
Global Supply Chain Logistics Inc. is a leader in logistics and supply chain solutions, delivering smart, high-quality, and cost-effective services worldwide. With a team of seasoned logistics professionals and a century's worth of collective experience, we aim to forge lasting business relationships through superior service and value-added solutions. As part of our commitment to excellence and growth, we are seeking a dedicated Operations and Customer Service Specialist to enhance our operational efficiency and customer satisfaction.
Role Description
**Qualifications**:
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- 3-5 years of relevant work experience.
- Proven experience in logistics or supply chain operations and customer service, **specifically within the freight forwarding industry.**:
- Strong problem-solving skills and the ability to make quick decisions in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to build relationships with clients, vendors, and team members.
- Proficiency in logistics software, CRM systems, and Microsoft Office Suite.
- Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
- Commitment to providing high-quality customer service and operational excellence.
**Global SCL is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.**
**Key Responsibilities**:
- Operations Management: Oversee and coordinate logistics operations, including shipment, delivery, and inventory management, to ensure efficiency and compliance with company policies and regulatory requirements.
- Customer Service: Serve as the first point of contact for customer inquiries, providing timely and accurate information on shipping options, tracking, and pricing, while ensuring customer satisfaction.
- Issue Resolution: Identify, investigate, and resolve customer and operational issues promptly, implementing solutions to prevent future occurrences.
- Process Improvement: Continuously evaluate and improve operational processes and customer service practices to enhance efficiency, accuracy, and client satisfaction.
- Vendor Coordination: Collaborate with vendors and service providers to ensure timely and cost-effective operations, maintaining strong professional relationships.
- Reporting and Documentation: Maintain comprehensive records of operational activities and customer interactions, preparing reports on performance metrics and insights for management review.
**Key Performance Indicators (KPIs)**:
- Operational Efficiency: Achieve targets related to shipment accuracy, delivery times, and inventory management.
- Customer Satisfaction: Maintain high customer satisfaction ratings through exceptional service and timely resolution of inquiries and issues.
- Process Improvement: Implement effective process improvements resulting in measurable enhancements in operational efficiency and customer service quality.
- Vendor Performance: Manage vendor relationships to ensure service levels meet or exceed company standards and objectives.
- Documentation Accuracy: Ensure accurate and thorough documentation and reporting of operational and customer service activities.
**Benefits of Working With Global Supply Chain Logistics, Inc.**:
- Collaborative Work Environment: Join a team of seasoned logistics professionals who are passionate about delivering exceptional service. Our collaborative and inclusive culture encourages the exchange of ideas and fosters teamwork.
- Career Advancement: With a century's worth of collective experience, Global Supply Chain Logistics Inc. provides ample opportunities for career progression, recognizing and rewarding hard work and dedication.
- Work-Life Balance: We understand the importance of work-life balance and strive to offer flexible work arrangements to help our employees manage their personal and professional commitments effectively.
- Dynamic and Fast-Paced Industry: Be a part of a fast-growing and dynamic industry where no two days are the same. Gain hands-on experience in a variety of logistics operations, customer service, and process improvement initiatives.
**Global Supply Chain Logistics Inc. thanks all interested applicants. Only those selected for an interview will be contacted.**
**Job Types**: Full-time, Permanent
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Mississauga, ON L4W 1E4: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Freight Forwarding: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
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