Customer and Supply Chain Coordinator

6 months ago

Mississauga, Canada Modular Software Ltd. Full time

The Company

Modular Software Ltd. is a privately-owned full service Canadian software manufacturer. Founded in 1977, Modular has built a reputation as an effective and reliable Enterprise Resource Planning (ERP) solution on the leading edge of the software industry. With continued advancements to the software such as: Electronic Commerce, Wireless Warehouse, and our next generation WebSeries Software, the tradition of excellence will continue. Here at Modular, customers deal with the ‘source’ and not just a branch office.

The Opportunity

The Customer Supply Chain Coordinator will provide product/services information and support to resolve any emerging challenges that our customer accounts face with accuracy and efficiency to ensure excellent service standards and high customer satisfaction.

Key Responsibilities
- Support customers on Modular Software’s proprietary products and solutions.
- Answer, evaluate and prioritize incoming requests from end users.
- Identify and escalate system problems.
- Document approved change requests.
- Responsible for Testing, basic data analysis and QA.
- Develop training materials and training of users on company’s software platform.

**Qualifications**:

- Post Secondary Education (or equivalent).
- 5+ years of experience in supply chain/ warehouse operations.
- 5+ years of customer service.
- Experience with data extraction and migration.
- Problem solving and critical thinking and the ability to identify and resolve issues in a timely manner.
- Interpersonal skills, with a focus on resolving conflict while maintaining confidentiality and professionalism.
- Team oriented, with the ability to work independently.
- Strong communication skills, both written and verbal.
- Experience with RF Warehouse hardware/software desirable.
- AS/400 / IBMi experience desirable.
- Accounting & e-commerce experience desirable.

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- customer service: 5 years (required)
- Supply chain: 5 years (required)

Ability to Commute:

- Mississauga, ON L4Z 3C9 (required)

Work Location: In person

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