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Technical Support Analyst

4 weeks ago

Greater Toronto Area, Canada BDO Full time

**Putting people first, every day**:
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

**Your opportunity**:
Our Oakville** office,** is looking for a **Technical Support Analyst**, to join the IT team and own the following responsibilities.
- Work as part of the End User Services team, providing a range of IT support services to internal customers within the Ontario region and across Canada.
- Set up desktops and laptops with Firm provided image, and configure the user profile which includes the installation of appropriate software, peripherals, etc.
- Deliver in-person, service desk queue, and remote desktop support to customers.
- Maintain supported computer inventory of hardware in the Asset Management Database.
- Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues.
- Ability to prioritize tasks, and work in a fast-paced customer service environment.
- Understanding of networks and servers, previous exposure to a Windows network environment.
- Participate in IT projects when needed.
- Knowledge of iPhone, and Android devices.
- Position requires the ability to perform light to moderate lifting up to 50lbs.

**How do we define success for your role?**
- You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
- You understand your client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high quality work
- You identify, recommend, and are focused on effective service delivery to your clients
- You share in an inclusive and engaging work environment that develops, retains & attracts talent
- You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
- You grow your expertise through learning and professional development.

**Your experience and education**:

- You have experience supporting customers in a call centre
- You have a minimum 2-3 years of experience in a similar end user services support role
- You have certifications such as A+, MCP, MCDST
- You have hands-on involvement managing user accounts within Active Directory
- You have working knowledge of service management ticketing systems
- You have troubleshooting, problem solving and analytical skills
- You have strong working knowledge of the MS Office suite, including Outlook, Windows 7, and Windows 10
- You have familiarity with Microsoft Teams platform
- You have exposure to imaging software, and software deployment systems
- You can learn new technology quickly with mínimal supervision
- Some travel to regional offices within the Ontario Regions could be required for emergencies; access to a vehicle is required

**Why BDO?**

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2023. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our company is committed to providing an environment where you can be successful in the following ways:

- We enable you to engage with the company's strategic plan, and be a key contributor to the success and growth of the company.
- We help you be the best professional you can be in our services, industries and markets.
- Achieve your personal goals outside of the office and make an impact on your community.

**Giving back, it adds up**:Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

**Total rewards that matter**: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours, and provide reimbursement for wellness initiatives that fit your lifestyle.

**Hybrid new normal**: As a hybrid workplace, all BDO personnel are expected to spend some of their time working in the office, at the client site, and remotely unless accommodations or alternative work arrangements are in place. To protect the health and safety of our people, clients, and communities, we may require all partners and employees to be COVID-19 fully vaccinated in order to enter a BDO office. Individuals that cannot be fully vaccinated with a Health Canada approved vaccine due to medical reasons or another protected ground under Human Rights legislation may request an accommodation.

**To explore other opportunit

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