Hotel Manager

5 months ago

Etobicoke, Canada JD Residencies Full time

We are currently seeking a dedicated and highly motivated professional to join the **JD Residencies** team. As the Hotel Manager role, you will work with and develop a team to provide exceptional service and ensuring smooth running of the hotel’s day-to-day operations, meeting targeted objectives by optimizing occupancy,** **conducting new sales and revenue, and ensuring a strong reputation of the hotel and your staff.

**_ Job Responsibilities:_**
- Trouble-shoot any issues arising in hotel operations
- Plan, implement and manage overall day-to-day hotel operations
- Liaise with contractors and suppliers
- Supervise any maintenance work and renovations
- Safeguard security and compliance, conducting inspections where necessary
- Managing budgets and controlling expenditure
- Conducting and Bringing in new sales, business and clients.
- Tracking hotel revenues, setting sales targets and optimizing profits
- Analyzing sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies
- Defining the staff rotations and working around holiday absences
- Monitoring and motivating staff with constructive communication in a positive work environment and a shared vision of targets and career progression
- Meeting and greeting guests with a warm welcome
- Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience
- Addressing complaints with a personal touch to restore customer satisfaction
- Keeping a watchful eye on both competitors and technological trends and innovations in hospitality with a view to leveraging any insights to build customer relations
- Managing the hotel’s online presence and generating an online buzz through special offers and promotions
- Ensuring all customer enquiries are dealt with in a timely manner and customer-oriented responses are issued for any unsatisfactory reviews
- Pursuing strategic branding endeavors
- Oversee daily rate changes and Revenue Management
- Talent-spotting and recruiting
- Supervise the day-to-day operation of all assigned staff including: shift scheduling for regular and peak/holiday seasons for managing holiday absences, assigning and reviewing of tasks, conduct employee evaluations, onboard and train staff on new and existing processes
- Investing effort in employee engagement and retention in collaboration with HR.
- Manage and track hotel inventory, maintain statistical records Assist team in managing large reservations.
- Ensure safety and adherence to rules and regulations, and compliance to policies and procures.
- Perform front-counter duties such as handling escalations and answering inquiries face-to-face and via telephone in a timely manner
- Monitor online reviews, acknowledge, and investigate any negative feedback on various platforms such as Trip Advisor

**_ Key Qualifications:_**
- Bachelor’s degree or diploma in hospitality, hotel/restaurant management or business management or at least 2 years of recent and relevant experience
- Adept in technology, hospitality market trends, and industry competitors
- Experience in leading a team and/or processes and knowledge of shift scheduling
- Exceptional customer service and communication skills with a strong attention to detail
- Cash handling and basic math skills Experience in concierge or front-desk services highly valued
- Must be fluent in English (written and verbal). Knowledge of other languages is highly valued
- Ability to problem solve and make decisions independently
- Must have the ability to work flexible hours and be available during off days to respond to any guest or employee emergencies
- Must have a hands-on approach

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$60,000.00 per year

Work Location: In person

Workwolf #J_Dass

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