Front Desk Agent

4 weeks ago


Niagara Falls, Canada Ramada by the River Full time

Job Summary:
**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently
- Answer phone calls and assist with inquiries
- Provide information about hotel services, facilities, and local attractions
- Handle guest requests and resolve any issues promptly
- Process payments and maintain guest accounts
- Maintain a clean and organized front desk area

**Requirements**:

- Previous experience in a hotel or guest services role is preferred
- Proficiency in using phone systems and other office equipment
- Strong customer service skills with a focus on guest satisfaction
- Knowledge of hospitality industry practices and standards
- Ability to multitask and work effectively in a fast-paced environment
- Fluency in multiple languages is a plus (multilingual or bilingual)
- Excellent phone etiquette and communication skills

Join our team as a Front Desk Agent to create memorable experiences for our guests and contribute to the success of our hotel.

**Job Type**: Part-time

Pay: $16.55-$17.00 per hour

Expected hours: 16 - 30 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-15


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