Front Desk Agent
4 weeks ago
Job Summary:
**Responsibilities**:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently
- Answer phone calls and assist with inquiries
- Provide information about hotel services, facilities, and local attractions
- Handle guest requests and resolve any issues promptly
- Process payments and maintain guest accounts
- Maintain a clean and organized front desk area
**Requirements**:
- Previous experience in a hotel or guest services role is preferred
- Proficiency in using phone systems and other office equipment
- Strong customer service skills with a focus on guest satisfaction
- Knowledge of hospitality industry practices and standards
- Ability to multitask and work effectively in a fast-paced environment
- Fluency in multiple languages is a plus (multilingual or bilingual)
- Excellent phone etiquette and communication skills
Join our team as a Front Desk Agent to create memorable experiences for our guests and contribute to the success of our hotel.
**Job Type**: Part-time
Pay: $16.55-$17.00 per hour
Expected hours: 16 - 30 per week
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-04-15
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