Van Outreach Program Coordinator

6 months ago

Winnipeg, Canada Main Street Project Full time

Reporting to the Manager of Van Outreach the Van Outreach Program Coordinator provides staffing and management support to Van Outreach employees while maintaining the core values of MSP regarding harm reduction, choice, equity, and diversity to encourage individuals’ capacity building. In collaboration with the leadership team, this position assists in the development in outreach programming and services.

The Coordinator provides both administrative (payroll, timecard approvals, policy administration and compliance etc.) support and in the professional development (training, program compliance, workplace feedback, etc.) of front line staff.

**KEY RESPONSIBILITIES**
- Oversee and provide direction to Van Outreach staff in their day-to-day duties
- In collaboration with the Program Manager, assist with program development
- Provide support to management in policy and procedure adherence
- Support the Manager in implementation of new policies and procedures
- Assist the Manager in researching and developing new initiatives
- Coordinate employee on-boarding and training
- Communicate organization updates with employees on a regular basis, answer queries and provide information as needed
- Monitor ongoing work, identify problems and make recommendations for continuous improvements of procedures and policies
- Responsible for employee performance management; keeping the Manager up-to-date on staff performance
- Participate in multidisciplinary team meetings, providing relevant participant information
- Ensure employees follow safe work practices and MSP standard operating procedures
- Conduct daily personal protective equipment (PPE) audits on the correct use, donning and disposal procedures
- Lead team debrief after incidents
- Complete timesheets for payroll processing in a timely manner
- Address community member complaints or concerns; keep the Manager up to date on all community member interactions
- Provide staff coverage on an emergency basis when needed.
- Provide crisis prevention and intervention as needed
- Attend and plan mandatory staff meetings, workshops and training sessions
- Communicate on a regular basis with the Manager on any staffing / scheduling issues or concerns
- Collect and report all monthly statistical information, MIS stats and other program related stats;
**QUALIFICATIONS**
- Two years’ experience in human services, preferably working in an outreach capacity with adults experiencing homelessness, mental health and/or chemical dependency
- Relevant post-secondary education is considered an asset.
- Experience in a management or administrative role is considered an asset
- Demonstrated knowledge of Harm Reduction, Trauma Informed Approach and Anti-Oppressive Frameworks
- Proficient computer literacy
- Ability to communicate and work effectively with staff from various backgrounds and disciplines.
- Excellent organizational and time management skills
- Ability to work with a client-centred care philosophy
- Ability to assess crisis and work in a crisis situation
- Ability to understand and comply with PHIA regulations
- Excellent communication skills, both verbal and written, and excellent listening skills
- Ability to communicate and work effectively in a multidisciplinary team
- Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for participants
- Knowledge of Indigenous culture
- Knowledge of the effects of poverty and the determinants of health
- Ability to work effectively with participants displaying unpleasant and/or aggressive behaviour
- Ability to work flexible hours to meet program needs

**ADDITIONAL REQUIREMENTS**
- Satisfactory Criminal Record with clear Vulnerable Sector Search, and a clear Adult Abuse Registry Check required. The employee is responsible for any service charges incurred.
- Valid CPR & Basic First Aid
- Valid Class 5 Drivers License
- Non-violent Crisis Intervention and mental health first aid training is considered an asset

**HOURS OF WORK**:40 hours per week, may include evening and weekend shifts

**STARTING WAGE**:$23.50 per hour

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.

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