Program Operations Assistant

2 weeks ago


Scarborough, Canada Centennial College Full time

Job Number:
- J0623-1897- Job Title:
- Program Operations Assistant- Job Type:
- Permanent PT Support (Regular)- Bargaining Unit:
- PT Support- School/Department:
- Academic- Campus/Location:
- Progress Campus- Pay Range:
- $24.23 - $30.61/Hour- Hours/Week:
- 24- Shift Schedule:
- Hours will fluctuate based on operational demands, shifts may include days, afternoons, evenings and weekends- Date Posted:
- June 29, 2023- Closing Date:
- July 6, 2023**(This position is initially open to regular part-time, bargaining unit employees of the college)**

We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

**Position Summary**

The Program Operations Assistant is responsible for supporting the academic operations of the School of Hospitality, Tourism and Culinary Arts. The position reports directly to the department Chair. Academic operational responsibilities include working with the Chairs in the preparation and administration of non full-time faculty teaching assignments, assisting in the completion of the SWFs and support class scheduling based on teaching assignments. Student success responsibilities include providing service to students and potential students regarding registration, course scheduling and troubleshooting. The position will refer students to the Success Advisor, PT Learning Officer, Experiential Learning Coordinator or Program Coordinators as needed to fulfill student service requirements. The incumbent will be expected to deliver exceptional levels of customer and student service consistent with School and College expectations to deliver an effective, efficient and emotional service experience for students.

**Responsibilities**
- Works with Academic Chairs to provide all necessary data to establish student friendly and financially efficient schedules;
- Sets up, prepares, verifies and distributes SWFs and coordinates meetings between Chairs and faculty;
- Liaise with scheduling while verifying all courses and classes are assigned;
- Daily monitoring of faculty attendance to identify classes that require coverage of absent faculty, assign alternative coverage of classes and make appropriate administrative changes for HR;
- Assists with the beginning and end of semester activities and orders course materials and ensures timely delivery to class/bookstore and responds to requests from teachers for materials;
- Coordinates KPI student and college student surveys, schedule and administers to each class;
- Supports the preparedness and distribution of non-full-time (part-time) faculty contracts and submits to Human Resources and Payroll;
- Prepares efficiency reports and program specific financial reports including part-time salary costs, material fees, and tuition as requested by Academic Chairs;
- Assists Manager, Strategic Operations with enrollment planning including new and returning student numbers
- Maintains and organizes Chairs program schedule including appointments with faculty to discuss course assignments;
- Other duties as assigned.

**Qualifications/Experience**
- 2 year diploma/degree in Hospitality Management, Education or an equivalent combination of education and practical experience
- A minimum of 3 years administrative support experience in an education institution, preferably in the area of Hospitality, Tourism and Culinary Arts.
- Excellent understanding and experience regarding academic functions, student systems, academic policies and procedures
- Sound financial administrative experience with the ability to analyze financial information and generate reports
- Excellent customer service experience and highly effective written and oral communication skills
- Experience facilitating conflict resolution
- Demonstrated organizational and problem solving skills
- Experience and understanding of working effectively in a diverse environment

Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer.

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and **must be submitted online by July 6, 2023 at 11:59 PM EST.** **Please quote Job ID J0623-1897.** Misrepresentation of applicant information will be grounds for you


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