Housing Supports Worker

2 weeks ago


Hamilton, Canada City of Hamilton Full time

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 19804

Housing Supports Worker
Healthy & Safe Communities
Housing Services
350 King St E, Unit 110

NUMBER OF VACANCIES: 1 Full-Time Temporary, 12 Months

UNION/NON-UNION: CUPE Local 5167 Inside

HOURS Of WORK: 35.00 per week
- GRADE: J
- SALARY/HOUR: $35.606 - $40.461 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Temporary, 12 Months

Job Description ID #: 7172

**Vaccine Verification - **As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.

**SUMMARY OF DUTIES**

Reporting to the Supervisor and/or Program Manager, Housing Services Division, works directly with households experiencing homelessness or a housing crisis to provide enhanced assessment of participants’ needs and works to achieve optimal service delivery by reviewing all available housing options as appropriate for the situation. In addition, assessing and referring households and individuals to employment and other community supports. The Housing Supports Worker will provide a client-centred approach to develop, implement and monitor individual service plans to assist participants in achieving their goal of housing stability.

**GENERAL DUTIES**

Participates in a system of care working toward ending chronic homelessness, accelerating housing placements and achieving housing stability.

Conducts front-end assessments on referred applicants to review applicants’ housing needs and reviews all available options.

Works with applicants to identify other service needs including, but not limited to, employment, financial benefits, childcare and broader social supports.

Assists individuals, in person or by phone, to complete various forms and documents as required to pursue available housing options.

Connects with wait list applicants who are likely to be housed with a specific time frame (as directed) to assess and/or assist in achieving move-in readiness for households.

Liaise with other Housing Services case management staff to collaborate on a comprehensive, wrap around case plan.

Refers household to appropriate community services to help them to access and maintain housing while they wait for RGI housing.

Develops a plan with the applicant and community service providers to address their housing related needs; helps applicants establish or strengthen support networks and liaises with the community and government agencies; explores all housing options, including non-RGI options, with applicants such as rent bank loans to help people maintain their current housing.

Maintains on-going contact with community groups and other client groups to assess future program requirements.

Writes reports, composes correspondence; compiles records and statistics. Opens and closes confidential client files; documents and follows-up on progress of project.

Addresses public meetings and community groups on policy issues and changes, other available forms of assistance; promotes new programs through flyers and special mailings.

Provides back up for other Housing Services staff as needed from time to time to support peak volume times and continuous service delivery.

Ensures strict confidentiality of all information received and understands practices of properly securing confidential information.

Work in accordance within the provisions of applicable Health & Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health & Safety.

Performs other duties as assigned which are directly related to the major responsibilities of the job.

**QUALIFICATIONS**

1. Demonstrated ability in conducting interviews and assessments; assisting individuals and families in a human services environment normally acquired through the completion of a Community College diploma in Social Services, or other related field with previous work experience in case management or an equivalent combination of education and relevant work experience.

2. Demonstrated experience in competently assessing the needs of individuals, families and t


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