Customer Success Specialist

2 weeks ago


Woodstock, Canada ConduitHR Full time

**Conduit HR Consulting Boutique Inc.** is an HR firm with specialty in full cycle recruitment and human resources consulting support. We are based in the GTA and serve clients across the nation. We work to attract, develop, and retain highly qualified individuals representing the diverse communities in which we live. Employment policies and decisions on employment and promotions are based on merit, qualifications, performance, and business needs of our clients.

Our client in the Packaging Technology Industry is currently hiring for CUSTOMER SUCCESS ENGINEER/SPECIALIST to join the growing team. This position reports to the Sales and Marketing Manager.

**Job Summary**

**Key responsibilities as a Customer Success Engineer**:

- Serve as the primary point of contact for assigned customers, building strong relationships and understanding their needs.
- Provide technical support and assistance to customers, including troubleshooting product issues and offering solutions.
- Collaborate with internal teams, including engineering, sales, and production, to address customer inquiries and resolve issues promptly.
- Completing and signing the project specification sheets
- Providing regular updates to the customer on project status
- Preparing and requesting product samples
- Scheduling and supervising the factory acceptance test
- Coordinating the shipment of the machine to the customer
- Arranging and confirming installation dates
- Overseeing the shipment of parts to the customer
- Supplying comprehensive project documentation to the customer
- Delivering customer service as required
- Identifying and dispatching consumable parts to customers
- Conduct product demonstrations, training sessions, and technical presentations for customers as needed.
- Gather feedback from customers to identify areas for improvement and communicate insights to relevant teams.
- Assist in the development of technical documentation, manuals, and training materials for customers.
- Stay updated on industry trends, product developments, and best practices to enhance customer success initiatives.

**Requirements**:

- Bachelor’s degree in mechanical engineering or related field.
- Proven experience in a customer success, customer service, or client engagement role, preferably in technical support.
- Strong technical aptitude and problem-solving skills, with the ability to troubleshoot mechanical systems effectively.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
- Ability to build rapport with customers and maintain positive relationships.
- Highly organized with the ability to manage multiple priorities and deadlines effectively.
- Willingness to travel occasionally for customer visits and events.

**Preferred Qualifications**
- Experience in the packaging industry or related field.
- Familiarity with CAD software and mechanical design principles.
- Previous experience in a customer success or account management role.
- Knowledge of flexible packaging materials and manufacturing processes.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Do you have experience in Packaging industry?
- Are you familiar with CAD Software or any mechanical design principles?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 4 years (preferred)

Work Location: In person



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