IT Specialist

The Sierra Construction Group of Companies in Woodstock, ON is a leading construction firm dedicated to delivering high quality projects safely, on time, and within budget. Our commitment to innovation and efficiency continually makes us a preferred choice in the industry year after year, contributing to our growth. To support this growth and ensure the smooth operation of our information technology systems and infrastructure, we are on the search for an experienced **IT Specialist. **Reporting to the Management team, this role plays an integral part of our overall business operations, managing and maintaining Sierra’s technology, systems, and information security for both our office-based and field-based teams.

**Role Responsibilities and Accountabilities**:

- Maintain and optimize databases to support construction project and ERP system data, and troubleshoot issues
- Utilize (SAP) Crystal Reports and Power BI for the purpose of data analysis, creating, and customizing reports
- Manage the integration of AI technologies into company operations
- Security management; installing, configuring, and managing security systems such as endpoint detection and prevention systems, anti-virus software, firewalls, and other security-related software and hardware
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Implementation of software upgrades including operating systems and other enhancements as required
- Complete set up of accounts and provide technical training for new users; field and office
- Assist in the documentation of systems, policies, procedures, and best practices
- Manage company cellular and internet services encompassing provider contracts, implementations, employee set-up and support, etc.
- Coordinate procurement of computers, printers, networking devices and equipment (managing inventory), hardware/software deployments, and infrastructure changes for replacement or expansion based on new hires and business needs
- Act as champion and/ or member of a project team for implementation of technology solutions
- Manage overall system and server maintenance including backups
- Manage security and building access systems to office facilities
- Provide IT support, general IT maintenance and/or emergency call out outside of standard working hours on occasion as necessitated by the needs of the business

**Skills, Background, and Education Requirements**:

- Minimum of 3-5 years’ experience in a related role (including Systems Administration, Technology Support Specialist, Network Technician/ Administrator, Help Desk, etc.) within a mid-size company
- Successful completion of relevant post-secondary diploma (Network Engineering, Network Technician, Information Technology and Information Systems, Systems Administrator, etc.). A combination of education and experience will be considered.
- Proficiency with Exchange/ Microsoft Office 365 (SharePoint included) and Windows environments needed, with working knowledge of SQL based databases, Crystal Reports, SentinelOne Cyber Security an asset
- An analytical, collaborative team member who demonstrates strong communication and interpersonal skills
- Technical and logically minded with advanced troubleshooting, problem-solving, and critical thinking capabilities
- Knowledge of construction-based software and construction industry processes in general an asset

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you have a minimum of 1 yr experience with Exchange/ MS 365?
- Have you successfully completed a related post secondary Certificate or Diploma Program?
- Do you currently reside within a 100km radius of Woodstock, ON?

**Experience**:

- IT support: 3 years (required)

Work Location: In person