Customer Success Representative

3 months ago


Woodstock, Canada Unified Flex Packaging Technologies Full time

**Conditions of Satisfaction**:

- On time onsite delivery and installation.
- Meet or exceed customer expectations.
- Improve internal pre FAT planning and handoff.
- Signoff acceptance of delivery from manufacturing/Assembly organization.
- Develops a customer delivery commitment, project plan with managed risk assessment to deliver on time and meets or exceeds customer expectations.
- Communicates key milestones to customer and sales team with any delivery risks and means for managing risk.
- Establish standard meetings to coordinate cross organizational (internal and external) to ensure alignment and on schedule delivery.
- Generates and coordinates the commitments needed by all parties to achieve the objectives and ensure customers of on time delivery.
- Builds the processes and defines the skill sets needed to scale this organization.
- Coordinate with Sales the post installation sales and delivery.

**Key Responsibilities**:

- Maintain regular, clear communication with customers throughout all stages of the process.
- Provide timely updates on project status, FAT scheduling, shipping, and installation.
- Successfully coordinate FAT, including material preparation and customer travel arrangements.
- Ensure accurate and timely preparation of all shipping documents.
- Manage crating and shipping processes efficiently.
- Ensure successful completion of FAT and address any issues promptly.
- Coordinate smooth installation process and resolve any post-installation problems.
- Build and maintain strong relationships with customers.
- Effectively manage customer expectations, especially during delays or issues.
- Provide customers with all necessary technical documentation, manuals, and media.
- Ensure customers are properly onboarded to support systems.
- Meet or exceed sales targets for parts and services from existing customers.
- Identify and capitalize on upselling opportunities.
- Act as the primary point of contact for customer issues.
- Coordinate effectively with internal teams to resolve customer problems quickly.
- Manage service contracts to ensure fulfillment and customer satisfaction.

Pay: $58,000.00-$62,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift

**Education**:

- DCS / DEC (preferred)

Work Location: In person



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