Service Manager
3 weeks ago
If you are a highly motivated and self-directed individual with a proven record in automotive service, why not explore an opportunity to work for one of Canada's most progressive automotive organizations? O'Regan's Automotive Group is seeking a dynamic individual to assume the role of Service Manager. This position will be responsible for overseeing the delivery of excellent customer service, coaching and development of staff and production management.
**QUALIFICATIONS**
- Previous management experience in an automotive service environment would be an asset
- Experience coaching and developing employees
- Strong leadership, relationship building, communication and interpersonal skills
- Self-motivated with the drive to deliver results
- Ability to prioritize tasks, be thorough, organized and be adaptable to change
- Excellent customer service skills
**RESPONSIBILITIES**
- Forecasting goals and objectives for the department
- Hiring, motivating, counseling, and monitoring the performance of all service department team members
- Establishing and maintaining good working relationships with customers to encourage repeat and referral business
- Monitoring and controlling the performance of the department using appropriate reports, tracking systems, and surveys
- Understanding and ensuring compliance with manufacturers policy and warranty procedures
- Strive for harmony and teamwork within the department and with all other departments.
**WE OFFER**
- Competitive compensation package
- Comprehensive benefits program
- Employee Assistance Program
- Company RSP matching program
- Supportive team based environment
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