Service Desk Administrator

1 month ago


Toronto, Canada IVARI Full time

**Welcome to**_ _**ivari**

Let us introduce ourselves. With 300 employees across Canada, ivari is a company that’s making a difference in the world of life insurance. How? By finding and hiring employees who are passionate about helping people protect their families, and by giving them the best, most supportive workplace possible.

At ivari, everyone is welcome It is our mission to attract, develop, and retain a workforce that is as diverse as the customers we serve and the communities in which we do business. We offer an inclusive and accessible work environment where all employees and customers feel valued, respected, and supported.

**Here’s the job opportunity**

In this one year contract position as a Service Desk Administrator at ivari you will be responsible for analysis and resolution of Information Technology service requests (including, Incidents, Problems, Service Requests, Work Requests); supporting desktop updates and patches; asset management and deployment; problem solving and troubleshooting and; customer service. Your key responsibility is ensuring operational requirements for Information Technology are maintained and supporting our internal customers by restoring any disrupted services as efficiently as possible.

In this role you will:

- Provide professional customer service to support the business and Information Technology which includes contributing to the improvement of cross functional communication and team synergies.
- Ability to install, configure, upgrade, maintain and support desktops, laptops and other mobile devices
- “Maintain the Base” in an efficient and effective manner
- Diagnose and resolve technical issues
- Create, document, and refer issues and problems in accordance with ticketing standards
- Build and document Information Technology service management process improvements and solutions.

**What we are looking for**
- Minimum 1 year experience within a service desk position
- Strong knowledge of all client hardware technologies
- Proven proficiency with Microsoft Windows 10
- Knowledge of software tools to assist in operating a Service Desk
- Exceptional knowledge of computer hardware & software
- Excellent communication skills
- Demonstrated interpersonal skills which will enable you to communicate in a positive, professional manner with users and co-workers
- Proven ability to perform effectively in high-pressure situations

**Who you are**

Someone who enjoys a culture where everyone is genuinely respectful and you can be your authentic self every day. Your contributions and opinions are not only sought, but valued. You know the importance of, and live by, our core values of
- Bringing clarity and focus to your work
- Taking ownership and doing what you say you will
- Remaining flexible
- Collaborating with others

Does this sound like you? We’re looking for great people to join our team

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current employees, without discrimination.


  • Gm, Client Services

    1 month ago


    Toronto, Canada The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...


  • Toronto, Canada Thales Full time

    Location: Toronto, Canada Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems....


  • Toronto, Canada Pure Fitness Canada Full time

    Up-Scale Heath and Fitness & Wellness Clinic facility in the heart of Downtown Toronto is looking for enthusiastic, hardworking Full-Time and Part-Time Front Desk Administrators to join our growing team. - PRINCIPLE DUTIES_ - Welcoming Guests and Clients, greeting them in person or by telephone; answering or referring, directing all inquiries to the...


  • Toronto, ON, Canada Bevertec Full time

    Fully Onsite100% phone support - Help Desk PC/Workstation Software PC/Workstation Hardware Technical Troubleshooting5 Years experience in progressively advancing roles within Technology or related function3 years experience in Service Desk SupportProficient in technical troubleshootingTechnology incident managementProblem resolution and help desk...

  • Service Desk Manager

    4 weeks ago


    Toronto, Canada CDW Full time

    As the **ServiceDesk Manager **you will be responsible for managing the ServiceDesk, which is the first point of contact for users seeking assistance. The Service Desk Manager is responsible for ensuring that the Service Desk is efficient and effective in providing support to users. This role, while reporting to the Head of Managed Modern Workspace Services,...


  • Toronto, Canada Crowe Soberman LLP Full time

    As a public accounting firm, Crowe Soberman LLP is committed to going beyond tax returns and financial statements. With a focus on relationships, we provide exceptional professional service and trusted advice designed to meet the special and on-going needs of our clients. Today, we are ranked as one of the premier chartered accounting firms in Canada. We...


  • Toronto, Canada KG Group Full time

    KG Group is looking for an experienced font desk administrator for a luxury apartment building in Toronto. The job requires greeting residents, guests and contractors that come to the building. As well as assisting with the building FOB system, package system and any other items that may come up. Full training on the different systems will be provided by...

  • Analyst, Service Desk

    4 weeks ago


    Toronto, Canada Aecon Group Full time

    **Build Your Career at Aecon** Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes...


  • Toronto, Canada City of Toronto Full time

    **Job ID**: 45394 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**:East York Civic Centre, Toronto, ON **Job Type & Duration**:Full-time, 2 Permanent & 1 Temporary Full Time (12 months) vacancies **Hourly Rate and Wage Grade**:$43.58 - $47.75, TFS455, Wage Grade...


  • Toronto, Canada Citco Full time

    Service Desk Analyst Toronto, Canada **About Citco** Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. **About the Team...


  • Toronto, Canada PureFitness Canada Full time

    Up-Scale Heath and Fitness & Wellness Clinic facility in the heart of Leaside is looking for enthusiastic, hardworking Full-Time Front desk manager/Membership Coordinator to join our growing team._PRINCIPLE DUTIES_-Welcoming Guests and Clients, greeting them in person or by telephone; answering or referring, directing all inquiries to the appropriate...


  • Toronto, Canada Massage Addict - The Beach Full time

    **POSITION**: Guest Services Administrator/Front Desk Associate *** We are looking for Guest Service Administrators with exceptional interpersonal, communication and administrative skills, along with a great personality, a can-do attitude and the desire/passion to contribute to company growth. If you have exceptional interpersonal, communication and...

  • Service Desk Analyst

    1 month ago


    Toronto, Canada Stefanini, Inc Full time

    Stefanini Group is looking for **Service Desk Analyst** for a globally recognized company in Toronto, CA! The Technology Service Desk Analyst will be based in the Toronto, CA office. Under the supervision of the Senior Delivery Technology Manager (SDTM), they will be responsible for: Promote 'customer first' approach with all interactions. - Identify,...


  • Toronto, ON, Canada Vickar Automotive Group Full time €17

    Service Desk Receptionist Location Winnipeg, MB : Vickar Automotive Group is recruiting a Service Desk Receptionist to join our friendly team to answer phones, greet customers, provide repair updates and other administrative tasks while learning the industry. ROLE AND RESPONSIBILITIES: Greet customers promptly and professionally Schedule or...


  • Toronto, Canada humm Full time

    **We Dream. We Design. We Deliver.** **hummgroup (ASX-HUM)** is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been...


  • Toronto, Canada WHITTEN & LUBLIN PC Full time

    We are a highly rated boutique employment law firm located in downtown Toronto that has been nationally recognized as one of the Top 10 Employment and Labour law firms year over year. Our firm is a team-orientated organization with a strong focus on a work-life balance as we believe that everyone’s wellbeing contributes to the strength and success of our...


  • Toronto, Canada Elte Carpets Ltd Full time

    **Service Desk Coordinator at Luxury Retailer!**: **WHO WE ARE** - Elte, Ginger’s Elte MKT are 3 premium luxury home furnishing destinations in Toronto._ _We provide our clients with a complete home décor experience by offering fine products from around the world that are well made and beautiful to look at._ _Our showrooms house a large and diverse...


  • Toronto, Canada SSLC Toronto Full time

    **Sprott Shaw Language College** in Toronto is seeking an energetic and customer service oriented **Front Desk / Student Services Coordinator.** The Front Desk / Student Services Coordinator serves as the friendly and professional first point of contact for all visitors to the campus from the front reception desk, providing information and referring...

  • Service Desk Tech Iii

    1 month ago


    Toronto, Canada Griffith Foods Full time

    GRIFFITH FOODS **RESPONSIBILITIES**: - Support global standardization - asset management, service desk software, incident and problem management, service catalog SCCM 2012 imaging - Responsible for purchasing laptop, tablet and desktop computers, printers and other peripheral devices and computer accessories - Negotiates with vendors for best pricing and...


  • Toronto, Canada Legal Aid Ontario Full time

    Union: OPSEU PO - Job Number: J1123-0270 - Job Title: Service Desk Team Lead - Job Type: Permanent Full Time - City, Province, Country: Toronto, Ontario, Canada - Job Location: Provincial Office Toronto - Job Category: Information Technology - Job Classification: TA6 - Role Designation: - Structured Hybrid - Employees attend a LAO workplace on set days of...