Smr Lift Operations Assistant Manager

1 month ago

Agassiz, Canada Berezan Hospitality Group Full time

Want to ski or snowboard all season while being part of a progressive team and community? Sasquatch Mountain Resort prides itself on its family-orientation, powder days, and little to no lift lines. We are a small resort located in the Douglas Range of the Fraser Valley, an hour away from Chilliwack and Abbotsford and only two hours away from Vancouver. We offer a unique opportunity to guests and staff, which is a dynamic and distinct mountain adventure. We may be small, but we have some of the best snow there is in BC, 37 runs that include beginner, moderate and advanced level groomers, and powder bowls, all surrounded by that classic BC natural beauty. Every day at Sasquatch is different as you explore our terrain, work across departments, and see what makes a ski resort thrive.

Sasquatch Mountain is the perfect place to spend the winter, whether you’re away from home for the first time, traveling the world, or looking to start in a new and exciting career. Look no further for an authentic season on the slopes and the chance to become a part of a community. Join our team for the 2024/25 season

**Job Benefits**
- Free season passes for employees, 2 free passes as well as employee discounted lift tickets for friends and family, free lessons for staff based on availability, and free Tube Park access
- Employee discounts on food, gear, rentals, and repairs
- Affordable staff Accommodations which include free weekly shuttles into town for groceries or events
- Excellent training and professional development
- Referral Program

Full Time roles are eligible for the above, plus:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- RRSP matching plans
- Growth within the company

**Job Summary**

As a part of our Lift Lead team, you are responsible for overseeing the safe loading, unloading of all passengers; as well ensuring every guest has a valid ticket. A Lift Leads top priority is the safe and efficient operation of lifts, reporting to your Supervisor when needed. You are a front-line staff member, problem solving and providing excellent customer service to create a Fantastic Family Fun experience.

**Job Specifications**
- Wage: based on experience
- Shift & Schedule Availability: Full Time - Working between 8-10 hours/day. Weekends and Holidays
- Skill Level - Experience required

**Responsibilities**:

- Oversee the Lift Operators, in the day-to-day operations
- Assist and lead Lift operators in the daily setup, operation, and tear down of each lift
- Ensure consistency between lifts, and lift operators on a day-to-day basis
- Co-ordinate and plan breaks plan for lift operators
- Identify and notify appropriate persons of any problems found on lifts
- Adhere to Operational Manual, for the safe and consistent, daily setup, operation, and tear down of every lift.
- Assist in the Scheduling of all Lift Operators, Parking attendants, and Tube Park attendants for all daily operations, at the direction of the Lift Operations Supervisor
- Operate company equipment safely and as per company policies and procedures
- Maintain records of operations as per related codes, legislation, and company policy
- Ensure work area(s) are safe and clean, report any damage, malfunction, or misuse of any company equipment and/or property
- Ensure radio protocols are followed as per company policy.
- Assist in emergency situations
- Assist in the training of lift operator personnel pre-season, and mid-season as required
- Practice safe work procedures
- Maintain a professional and respectable appearance
- Other duties may be assigned as needed

**Job Requirements**
- Previous lift operations experience is a requisite
- Must be able to make quick decisions/use considerable judgement regarding safety as well as multitask and anticipate issues
- Strong and independent leadership skills
- Strong organizational and time management skills
- Effective communication skills
- Intermediate to advanced skier or snowboarder
- Must be physically capable of assisting guests while loading lifts, monitoring the unloading of lifts, shoveling snow, grooming load/unload ramps and assisting with lift maintenance; may lift up to 50 lbs
- Must be able stand outside in a mountain environment for long periods of time
- Must be able to work weekends and holidays as needed
- Must be able to handle high guest volumes in a professional manner
- Must be willing to perform alternate functions from time to time, both within and outside of assigned area, particularly during peak periods such as holiday weekends
- Strong customer service and clear communication skills
- Must be adaptable, have problem solving skills, and be a team player across all departments
- Family Oriented Resort so working with large groups, families of all ages is required
- Stress Management, Patient, and have great Time Management Skills
- Cross Department Support and Snow Removal is required from all positions at SMR

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