Customer Care

2 months ago


Paris, Canada Calendar Club of Canada - Head Office Full time

Our Core Values: Love what we do, service mindset, forward thinking, go to people and courageous communication are the heartbeat of our organization.

:
We are currently hiring for (2) Positions:
(1) Monday - Friday (8:30am - 4:30pm) Start Date: October 15th, 2024
(1) Wednesday - Sunday (8:30am - 4:30pm) Start Date: October 22nd, 2024

As a member of the Operations team, this role is responsible for managing day to day incoming and outgoing communications to and from our online retail sales channels, store teams and social media channels.

PRIMARY DUTIES AND RESPONSIBILITIES:

- Help customers navigate and find products on our website and in our stores
- Update content for Calendar Club’s self-service retail knowledge base
- Process sales, refunds and returns through various incoming communication channels
- Support our team to ensure timely order fulfilment for each customer
- Monitor and respond to customer reviews and comments on various digital platforms
- Work with the team to improve processes
- Assist in continuously improving our training program to support peak season needs
- Ensure the company continues to offer first-class customer care experiences every time
- Assist in communicating and executing weekly promotional changeovers on our website and in our stores as needed
- Process related invoices and purchase orders
- Perform other relevant duties to support our customers, our brand, our team

QUALIFICATIONS:

- 1-3 years of experience in a role with equivalent responsibilities
- Fluent in written and spoken English
- Bilingual preferred (English and French)
- Excellent oral and written communication skills
- Consistently professional with a friendly demeanor
- Understanding of what makes an unforgettably positive customer experience
- Post-secondary education in a related field is an asset
- Experience working in the retail sector is an asset
- Experience using service desk ticketing software (JIRA) is an asset
- Enthusiastic problem solver who puts the customer and our brand first
- Experience with social media marketing and customer engagement
- Familiar with online order management within Shopify, or similar Ecommerce platform
- Ability to de-escalate and resolve customer concerns
- Excellent computer knowledge in a wide variety of Microsoft products
- Experience learning new software quickly
- Ability to quickly, accurately and thoroughly prioritize tasks and work under pressure

We are an equal opportunity employer that recognizes the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

**Job Types**: Seasonal Position (October - January)

**Job Types**: Full-time, Fixed term contract, Seasonal
Contract length: 3 months

Pay: $17.20-$19.50 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call

Ability to commute/relocate:

- Paris, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2024-10-09
Expected start date: 2024-10-15



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