Associate Account Manager

5 months ago

Fredericton, Canada Appcast Full time

**Company Description**
Appcast is the global leader in programmatic recruitment advertising technology and services. With advanced technology, unmatched market data and a team of the industry’s best recruitment marketers, Appcast’s technology and services manage job advertising annually for enterprise clients across industries. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe. Appcast is part of the Stepstone group, a leading digital recruitment platform that connects companies with the right talent and helps people find the right job.

The Associate Account Manager is responsible for supporting Account Managers with Appcast clients. This role will build expertise in muti-channel recruitment marketing strategies and leverage this knowledge to build campaigns, investigate technical issues, and generate insights for clients.

**Responsibilities**:

- Provide timely and accurate support to Account Managers for requests including but not limited to generating reports, responding to client inquiries, and monitoring client accounts.
- Keep up to date with Appcast product enhancements, building and maintaining knowledge of how Appcast’s products provide value to clients.
- Conduct media research and cross-company collaboration planning and executing media strategies.
- Build campaigns, feeds and expansions within the Appcast platform.
- Provide direct customer support to Appcast clients, escalating issues to Account Managers as needed.
- Partner cross-functionally with product and development teams to investigate bugs and technical issues, and solve for client facing issues while building technical understanding of Appcast’s product suite.

**Qualifications**
- Possesses excellent organizational, prioritization, and follow up skills.
- Experience working collaboratively and creatively to solve problems, approaching and maintaining a solutions-oriented mindset through resolution.
- Excellent written and verbal communication skills and the ability to communicate via multiple technical platforms (slack, Jira, Microsoft teams).
- Ability to think critically, prioritize tasks, and Critical thinking
- Ability to manage and prioritize own work, utilizing multi-tasking and critical thinking skills to navigate competing priorities
- Tech savvy with interest in growing their knowledge base around technology products

**Education and Experience**
- 1 or more years of work experience, preferably in an industry related account management and/or customer success role
- Professional experience in the software industry in sales, account management or technical roles is highly valued but not required for this role
- Bachelor’s degree or equivalent experience

**Travel Requirements**
- Travel requirements for this position include travel as needed to internal and external meetings. This may vary based on business needs and opportunities.

**Additional Information** Appcast recognized as one of Inc Magazine's "Best Workplaces" for 2021 & 2022**
- ** We’re the best at what we do.** We’re the global leader in programmatic recruitment advertising. With advanced technology, unmatched market data and a team of the industry’s best recruitment marketers.
- ** We have an amazing culture driven by great people. **Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe, Appcast is part of the Stepstone group. To better understand our company culture, read Our Story and check out Working at Appcast on our website.
- ** We take care of our employees.** We're dedicated to creating an inviting environment where individuals from diverse backgrounds can thrive and develop. We believe in providing competitive compensation and comprehensive benefits, ensuring our team can support their loved ones and one another. We enjoy fostering a sense of community through dedicated employee networks, fun gatherings, delicious food, and even welcoming furry friends into our workspace. We live our values each day including volunteering and giving back to our communities.
- Appcast is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._

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