Customer Experience Manager

8 months ago

Cambridge, Canada Michaels of Canada, ULC. Full time

Store - CAMBRIDGE, ON

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

**Preferred Type of experience the job requires**:
Retail management experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

  • Customer Experience Supervisor

    1 month ago

    Cambridge, Canada Blendtek Fine Ingredients Inc. Full time

    **About the position** The Customer Experience Supervisor ensures the efficient and effective operation of the Customer Experience team to ensure we provide exceptional customer service. They oversee daily activities, manage schedules, monitor performance, and provide training and support to Customer Experience Associates. In addition to performing some...

  • Customer Experience Representative

    6 months ago

    Cambridge, Canada Superior Propane Full time

    **Customer Experience Representative** - Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding propane delivery of propane. The Customer Experience Representative will also be...

  • Customer Experience Representative

    6 months ago

    Cambridge, Canada Superior Propane Full time

    Superior Propane Customer Experience Representative - Contract From the open road to the boardroom, we offer diverse career opportunities from coast-to-coast. General Information Location: Cambridge, Ontario, Canada Business Unit: Customer Experience Department: Superior Propane Date published: 10-May-2024 Ref #: ...

  • Customer Experience Specialist

    7 months ago

    Cambridge, Canada CloudStorm Ventures Full time

    EDGEauditor streamlines guest services and minimizes risk for ski resorts by enabling them to keep all their records in a single digital space. Event Caddy is an all-in-one golf tournament management software company that helps charitable and corporate event organizers promote, manage, and run their events through easy-to-use software. Both companies are...

  • Vp of Customer Experience

    6 months ago

    Cambridge, Canada MealSuite Full time

    MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste,...

  • Retail Operations Manager

    2 weeks ago

    Cambridge, Ontario, Canada Moores Full time

    About Moores">Moores is a leading retailer committed to delivering exceptional customer experiences.Role Overview">We are seeking a skilled Retail Operations Manager - Customer Experience to join our team. As a key member of our store leadership, you will play a critical role in driving sales growth, improving customer satisfaction, and ensuring operational...

  • Customer Experience Specialist

    3 months ago

    Cambridge, Canada Nu-Era Logistics Inc Full time

    About NUERA: NUERA Logistics is a well-established supply chain solutions provider with distribution channels and an office network that span North America, Europe, and Asia. We view transportation challenges as opportunities to demonstrate industry expertise, competitive rate structure and professionalism. Our client retention record is a testament to our...

  • Customer Experience Representative

    7 months ago

    Cambridge, Canada SNDL Full time

    Job Title Customer Experience Representative Job Description About The Role Based out of our Value Buds Tri City Plaza location in Cambridge, ON, we are looking for experienced Part-time Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also...

  • Customer Experience Coordinator

    7 months ago

    Cambridge, Canada Blendtek Fine Ingredients Inc. Full time

    **About Blendtek** Blendtek is a privately held company with a mission to challenge expectations in the food industry. As a trusted source for innovators across food, bakery, beverage, prepared foods, and sports nutrition categories, we collaborate with our customers from concept development and formulation to manufacturing and packaging—bringing their...

  • Multilingual Customer Experience Associate

    1 month ago

    Cambridge, Ontario, Canada CB Canada Full time

    We are seeking a skilled Multilingual Customer Experience Associate to join our team at CB Canada.About the RoleThis is an exciting opportunity for a highly motivated and customer-focused professional who can provide exceptional support to our clients in both English and French.The successful candidate will work closely with internal stakeholders, including...

  • Customer Experience Supervisor

    2 months ago

    Cambridge, Canada Superior Propane Careers Full time

    **What we will offer you**: **Culture**: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do. **Opportunity**: A continuous focus on professional development with many opportunities for training & career growth. **Health & Wellness**: Competitive health benefits right from the...

  • Bilingual Customer Experience Representative

    6 months ago

    Cambridge, Canada Superior Propane Full time

    Superior Propane Bilingual Customer Experience Representative - Contract From the open road to the boardroom, we offer diverse career opportunities from coast-to-coast. General Information Location: Cambridge, Ontario, Canada Business Unit: Customer Experience Department: Superior Propane Date published: 10-May-2024 ...

  • Customer Experience Specialist

    3 months ago

    Cambridge, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Cambridge, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information, addressing...

  • Customer Experience Representative

    7 months ago

    Cambridge, Canada Indigo Books & Music Full time

    Company Description **5 AM Availability Required** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Customer Experience Lead

    2 months ago

    Cambridge, Canada Scotiabank Full time

    Requisition ID: 210270 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...

  • Customer Experience Representative

    7 months ago

    Cambridge, Canada Superior Propane Full time

    Reporting directly to the Customer Experience Manager, the Customer Experience Representative is responsible for utilizing standard procedures to achieve first call resolution when responding to customer inquiries and concerns regarding delivery of propane. The Customer Experience Representative will also be responsible for providing exceptional customer...

  • Bilingual Customer Experience Coordinator

    6 months ago

    Cambridge, Canada Blendtek Fine Ingredients Inc. Full time

    **About Blendtek** Blendtek is a privately held company with a mission to challenge expectations in the food industry. As a trusted source for innovators across food, bakery, beverage, prepared foods, and sports nutrition categories, we collaborate with our customers from concept development and formulation to manufacturing and packaging—bringing their...

  • Bilingual Customer Experience Coordinator

    6 months ago

    Cambridge, Canada Blendtek Fine Ingredients Full time

    **About **Blendtek****: Blendtek is a privately held company with a mission to challenge expectations in the food industry. As a trusted source for innovators across food, bakery, beverage, prepared foods, and sports nutrition categories, we collaborate with our customers from concept development and formulation to manufacturing and packaging—bringing...

  • Seasonal Customer Experience Representative

    2 months ago

    Cambridge, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Associate

    6 months ago

    Cambridge, Canada TD Bank Full time

    **Customer Experience Associate - Mandarin/Cantonese Speaking**: - 423989BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 130 Cedar Street, 350 Eramosa Road, 496 Edinburgh Road, 699 King Street East **Employment Type** - Regular **City** - Cambridge, Guelph **Time Type** - Part Time **Province/State** -...