Customer Support Agent

2 months ago


Toronto, Canada Super Locksmith Services Full time

The role of the Customer Support Agent is to provide customer-focused support. The role is at the junior level and includes but is not limited to onboarding new accounts, providing support, managing relationships, and optimizing campaigns. The Customer Support Agent works closely with cross functional teams to ensure that client expectations are met and campaigns are hitting performance targets.

Remote, Canada

Full-Time

Operations

**Responsibilities**:
2. Onboard and set up new accounts

3. Monitor, and optimize ad campaigns to ensure performance targets are being met

4. Understand advertiser and publisher needs and provide timely support to inquiries according to SLAs

5. Generate reports for clients when needed

6. Communicate with cross-functional teams to relay pertinent information

**Qualifications**:
Bachelor’s Degree in any discipline

Strong verbal/written communication skills

Microsoft Office and Google Suite experience

Previous customer service experience and strong customer service skills

Strong analytical skills

Previous experience working for online advertising company a plus

Proactive, productive, and entrepreneurial attitude

Previous experience working with ad platforms (including Google Adwords or Analytics, Yahoo and The Trade Desk) a plus

Previous experience working with software systems a plus (including CRM tools such as Salesforce, Outreach, and Zendesk) a plus

**Job Type**: Casual

**Salary**: $15.50-$25.07 per hour

**Benefits**:

- Dental care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service (preferred)

Work Location: One location



  • Toronto, Canada The Travel Agent Next Door Full time

    Travel Agent Support The Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses. Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Toronto Downtown office in our Agent Support...


  • Toronto, Ontario, Canada The Travel Agent Next Door Full time

    Travel Agent SupportThe Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses.Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Toronto Downtown office in our Agent Support and...


  • Toronto, Ontario, Canada Super Locksmith Services Full time

    The role of the Customer Support Agent is to provide customer-focused support. The role is at the junior level and includes but is not limited to onboarding new accounts, providing support, managing relationships, and optimizing campaigns. The Customer Support Agent works closely with cross functional teams to ensure that client expectations are met and...


  • Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...


  • Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...


  • Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...


  • Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...


  • Toronto, Canada Mike Chronopoulos - Desjardins Insurance Agent Full time

    **Customer Experience Representative - Desjardins Agent Team Member**: Location: Toronto, ON Type: Full Time **Insurance Account Representative - Desjardins Agent Team Member** **Location: Toronto, ON (on the Bloor Subway Line)** Type: Full Time, base salary and bonus $100,000/yr + **A little about us**: Our Office Team of 5 operates in an open office...


  • Toronto, Ontario, Canada The Travel Agent Next Door Full time

    The Travel Agent Next Door is a Host Travel Agency dedicated to supporting and providing business building tools to help Travel Agents succeed in their business. The Travel Agent Next Door is now hiring a Travel Agent Trainer for its head office in downtown Toronto, located by Union Station. This position requires an energetic individual who possesses...


  • Toronto, Canada Annabella Bai - Desjardins Insurance Agent Full time

    **Customer Service Representative** - Desjardins Agent Team Member** Location: Markham Type: Full Time Desjardins Insurance is a leading Canadian insurance provider that offers a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and innovative solutions...


  • Toronto, Ontario, Canada Richard Hall- Desjardins Insurance Agent Full time

    Insurance Account Representative - Desjardins Agent Team Member**Location:Type: Full TimePosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins independent contractor agent may be the career for youResponsibilities: Develop leads, schedule appointments,...

  • Insurance Sales Agent

    3 weeks ago


    Toronto, Canada Yung Yan - Desjardins Insurance Agent Full time

    **Position Overview**: Full Time, Permanent A successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - Desjardins Insurance Agent Team Member (Sales experience preferred). We seek an energetic professional interested in helping our business grow through...


  • Toronto, Canada TourRadar Full time

    **Make TourRadar your next adventure** TourRadar has been revolutionizing the travel industry since 2010. Our Adventure Booking Platform offers the world’s largest selection of multi-day organized adventures worldwide, connecting travelers and travel agents to 2,500+ operators, and offering 50,000+ organized adventures in more than 160 countries. We are...


  • Toronto, Canada The Travel Agent Next Door Full time

    The Travel Agent Next Door is a Host Travel Agency dedicated to supporting and providing business building tools to help Travel Agents succeed in their business. The Travel Agent Next Door is now hiring a Travel Agent Trainer for its head office in downtown Toronto, located by Union Station. This position requires an energetic individual who possesses...

  • Customer Support Agent

    2 months ago


    Toronto, Canada Red Label Vacations Full time

    **GROW YOUR CAREER** **Position**:Customer Support Agent **Status**:Full Time **Department**:Web Reservations **Reports to**:Manager, Customer Support, Retail & Web **Location**:Remote **The Opportunity** If you have a great passion for **vacation planning**, and are a natural when it comes to **customer service** and making someone’s day - this is the...

  • Travel Agent Trainer

    1 month ago


    Toronto, Canada The Travel Agent Next Door Full time

    The Travel Agent Next Door is a Host Travel Agency dedicated to supporting and providing business building tools to help Travel Agents succeed in their business. The Travel Agent Next Door is now hiring a Travel Agent Trainer for its head office in downtown Toronto, located by Union Station. This position requires an energetic individual who possesses...


  • Toronto, Canada Leane Ashby-Besky - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Toronto (Beach) **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team in-office (front-desk) for the role of Customer Service Representative at our boutique agency in the Toronto Beach neighbourhood....


  • Toronto, Canada TourRadar Full time

    TourRadar is a Series D, venture-backed Adventure Booking Platform disrupting a $200 billion industry. Revolutionizing how multi-day adventures are booked, we provide Operators with a platform that helps them manage, market and sell their organised adventures to travellers directly (B2C) or via distribution partners (B2B2C) worldwide. Traditionally, booking...


  • Toronto, Ontario, Canada Paligo Full time

    Do you have an experience in delivering excellent support to customers with technical issues? Do you have a background in helping customer get the most out of a Software as a Service platform? If yes, this is a great opportunity for you _Paligo is now looking for a Technical Support Agent to join our global Technical Support team_Who we arePaligo is an...


  • Toronto, Canada TVO Ontario Educational Comms. Authority Full time

    **Position Title**: Customer Support Agent (9 Month Contract) **Division**: Finance & Corporate Services **Salary Range**: $48,791.35 - $52,747.91 **Reports To**: Manager, Client Services and Facilities **Location**:Toronto, Yonge & Eglinton (Hybrid Work) TVO Media Education Group (TVO.me) is a social impact organization at the intersection of digital...