Assistant Manager

1 month ago


Greater Sudbury, Canada Travelodge Sudbury Full time

**Job Overview**

**Duties**
- Assist the General Manager in overseeing daily operations and maintaining Wyndham standards.
- Provide outstanding customer service by addressing customer inquiries and resolving issues promptly.
- Train and develop staff on product knowledge, sales techniques, and customer service best practices.
- Manage point-of-sale (POS) transactions accurately and efficiently..
- Analyze sales reports to identify trends and opportunities for improvement.
- Ensure compliance with company policies and procedures, including payroll management.
- Foster a positive work environment that encourages teamwork and collaboration.

**Qualifications**
- Proven experience in full service hospitality environment; previous managerial experience is a plus.
- 2 year hospitality management degree
- Revenue management and sales back ground
- Scheduling and staff recruitment
- Strong skills in customer service, with the ability to engage effectively with customers.
- Proficiency in math for handling transactions and inventory management.
- Familiarity with POS systems and Oracle processing.
- Cash and credit card processing experience.
- Excel and word proficiencies
- Excellent phone etiquette for handling customer inquiries.
- Ability to train and develop team members effectively.
- Strong organizational skills with attention to detail.
- A proactive approach to problem-solving and decision-making.

**Job Types**: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Expected hours: 40 - 48 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

Work Location: In person


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