Finance Customer Support Analyst
5 months ago
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
**Contract Duration**:
- 6 months with the potential to extend contract
**Position Summary**:
- This role will report to Manager, Finance Customer Support, and will be responsible for pricing and deal compliance, data and financial modeling, analysis, and reporting to support our contract process.
**Key Responsibilities**:
- Work the contract renewal process with the sales team and Customer Success Management teams.
- Complete non-commercial changes on customer accounts: Sales role/rep, Amendment type/reason.
- Complete commercial changes on customer accounts: Quantity change, Rate/price changes, product corrections.
- Complete creation and corrections of account lines, location, account line merging/splitting.
- Complete Sales Order approvals and compliance checks on quotes including verification of legal ownership and co-signing contracts.
- Complete location organization moves - making sure that dates are accurate and subscriptions are cancelled as necessary. Track in facility changes object.
- Complete Maintenance Mode quoting.
- Complete Onboarding calls for all new organizations and facilities.
- Perform special projects and correction for Finance Transformation team.
- Interface with Sales and Finance to create quotes and Sales Orders in NetSuite legacy system until all customers are moved to Salesforce.
- Manage customer-initiated changes and coordinate with project, sales and finance teams.
- Ability to determine impacts of customer account changes on monthly recurring revenues and support transactional changes with adequate documentation.
- Regular interaction with the Customer Success Management, Sales and Project teams to fully understand client issues and determine best method to process request.
**Required Experience**:
- Bachelor degree in Business, Finance, Accounting or related experience
- Salesforce or NetSuite experience is an asset
- Demonstrated experience working with customers on account and billing issues, including reconciliation, identifying billing inconsistencies, etc.
- Strong organization skills and great attention to details
- Excellent time management skills and prioritization skills
- Demonstrated ability to work with internal and external stakeholders in a customer-service oriented setting.
- Excellent communication skills, strong listening and interpersonal skills
$55,000 - $62,000 a year
- At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $55,000 - $62,000 CAD ($26.44 - $29.80 per hour). Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
LI-TW1
- #LI-Hybrid
-
Customer Finance Analyst
5 months ago
Mississauga, Canada Compass Group Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Finance Analyst
6 months ago
Mississauga, Canada ConduitHR Full timeConduitHR is a boutique firm specializing in recruitment services and human resources consulting support. We are based in the GTA and serve clients across the nation. Our client, in the food and commercial kitchen industry is seeking a talented and motivated **FINANCE ANALYST** reporting to Finance Manager and Finance Director. Our client - being the...
-
Finance Analyst
5 months ago
Mississauga, Canada ConduitHR Full timeConduitHR is a boutique firm specializing in recruitment services and human resources consulting support. We are based in the GTA and serve clients across the nation. Our client, in the food and commercial kitchen industry is seeking a talented and motivated **FINANCE ANALYST** reporting to Finance Manager and Finance Director. Our client - being the...
-
Finance Analyst Intern
4 weeks ago
Mississauga, Ontario, Canada Haleon Full timeJob Title: Finance Analyst InternHaleon is a new world-leading consumer health company, and we're looking for a talented Finance Analyst Intern to join our team. As a Finance Analyst Intern, you will play a critical role in supporting our Sales Finance team, ensuring revenues and expenses are properly recorded, and liabilities are adequately anticipated.Key...
-
Finance Analyst Intern
4 weeks ago
Mississauga, Ontario, Canada Haleon Full timeJob Title: Finance Analyst InternJob Summary:We are seeking a highly motivated and detail-oriented Finance Analyst Intern to join our team at Haleon. As a Finance Analyst Intern, you will assist in ensuring revenues and expenses are properly recorded and liabilities adequately anticipated. You will also perform a critical support role in ensuring trade...
-
Finance Analyst
5 months ago
Mississauga, Canada Elanco Full timeEducation : EQUIVALENTEXPERIENCE **At Elanco (NYSE: ELAN) - it all starts with animals!** **As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to...
-
Analyst, Finance
5 months ago
Mississauga, Canada Messer Canada Inc Full time**About Messer** Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. We offer over 125 years of expertise in industrial, medical, specialty and electronic gases. Messer delivers quality gases, related services and technology via an extensive production and...
-
Finance Analyst
1 month ago
Mississauga, Canada Aramark Full timeAre you someone who has a keen eye for detail when it comes to finances? Can you grasp strategies quickly and make them part of your toolkit? Do you like being part of a growing, dynamic team? Are you fluent in both French & English (spoken, written & comprehension) If so, then we would love to speak with you about a Finance Analyst role on our Supply Chain...
-
Associate Finance Manager
5 months ago
Mississauga, Canada PepsiCo Full timeOverview: **The Role**: The **Customer Associate Finance Manager** is a key member of the Customer Finance team and is responsible for supporting the Alt Channel (i.e., Walmart, CostCo, & Dollarama) Retail Sales organization. In this role, you will be responsible for providing thought & financial leadership, ensuring that balanced growth and profitability...
-
Energy Settlements Analyst
6 months ago
Mississauga, Canada Rodan Energy Full time**Location: Mississauga, ON** If you are a customer service focused analyst with experience in electricity markets, this is an exciting new opportunity for you to join the Rodan Energy team - an organization that has been recognized as one of **Canada’s Top Small & Medium Employers for three years in a row.** Rodan Energy is a leading North American...
-
Category Finance Analyst
6 months ago
Mississauga, Canada Compass Group Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Finance Analyst
5 months ago
Mississauga, Canada IAA, an RB Global Inc. Company Full timeIAA, Inc., a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Finance/Data Analyst at our Corporate Office in Mississauga, ON. IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada. IAA's...
-
Finance Analyst
5 months ago
Mississauga, Canada PepsiCo Full time**Overview** **PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes Lay’s, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew,...
-
Business Finance Analyst Position
4 weeks ago
Mississauga, Ontario, Canada NRB Modular Solutions Full timeBusiness Finance Analyst Job DescriptionThe Business Finance Analyst will play a critical role in supporting the financial operations of NRB Modular Solutions. This position will be responsible for producing and analyzing financial information, creating and presenting reports to management, and providing insights to enable informed decision-making.Key...
-
Business Finance Analyst Role
7 days ago
Mississauga, Ontario, Canada NRB Modular Solutions Full timeAbout NRB Modular SolutionsWe are a leading provider of innovative modular solutions, serving Canadian clients for over 75 years. Our team of experts brings the right skills together to offer experience and regional expertise.Job Title: Business Finance AnalystThe Business Finance Analyst will report directly to the Regional Operations Director and be...
-
Finance Analyst
5 months ago
Mississauga, Canada PepsiCo Full timeOverview: **PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes Lay’s, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew,...
-
Senior Finance Business Analyst
3 weeks ago
Mississauga, Ontario, Canada Infosys Limited Full timeWe are seeking a skilled Senior Finance Business Analyst to join our team at Infosys Limited. As a key member of our organization, you will play a crucial role in shaping our financial processes and ensuring their alignment with business objectives.Key Responsibilities:Interface with key stakeholders to understand and analyze financial processesApply...
-
Commercial Finance Analyst, Canada
1 month ago
Mississauga, Ontario, Canada Haleon Full timeJob Title: Commercial Finance Analyst, CanadaHaleon is seeking a highly skilled Commercial Finance Analyst to join our Canadian Finance team. As a key member of our team, you will be responsible for optimizing and documenting Canadian business processes, with a focus on product costing governance and inventory reporting.Key Responsibilities:Partner with...
-
Analyst, Finance
6 months ago
Mississauga, Canada Walmart Canada Full time**Position Summary... **:The Financial Analyst position is responsible for supporting several Business Units with Merchant and cross - functional teams to achieve corporate financial targets and investment return objectives for key Business Unit projects. Total Sales $6B + with expectations of profit growth ($ and rate) requiring regular review and...
-
Analyst, Customer Support
6 months ago
Mississauga, Canada Strongco Full time**Province**: Ontario **Branch**: Mississauga **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY** The Analyst, Customer Support is highly analytical, comfortable dealing with and interpreting large sets of data and thinks outside the box. This role supports and assists the Director, Customer Support in designing and developing data...