Hotel Front Desk Agent

6 days ago

London, Canada Diamond Canada Hospitality Full time

You will be responsible for the following:

- Greet and welcome guests and ensure their needs are met in a timely manner
- Check-in and assign rooms to arriving guests
- Manage and process, cancel, and change room reservations
- Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner
- Manage and process payments and balance cash
- Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed.
- Answer phone calls and direct to others as required
- Coordinate with housekeeping and maintenance
- Perform clerical duties as required
- Support the Supervisor with any other required tasks in a timely manner
- Being flexible with scheduling
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform other related duties as assigned

Qualifications:

- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong problem-solving skills and ability to handle difficult situations
- Attention to detail and ability to multitask in a fast-paced environment

**Job Types**: Full-time, Part-time

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Hotel Front Desk: 2 years (required)
- Hospitality: 2 years (required)

Work Location: In person

  • Hotel Front Desk Agent

    2 weeks ago

    London, Canada Hampton by Hilton Full time

    REQUIREMENTS: - Available weekends, holidays, days, afternoons and overnights including shifts that may end at 3am - **OPEN AVAILABILITY WITH NO RESTRICTIONS**: - Must be available for all shifts (4-12 hours long in some cases) that may not correspond with the bus schedule as our front desk is operational 24 hours a day - Ability to stand for an entire...

  • Front Desk Agent

    2 weeks ago

    London, Canada Hampton by Hilton Full time

    REQUIREMENTS: - Available weekends, holidays, days, afternoons and overnights including shifts that may end at 3am - **OPEN AVAILABILITY WITH NO RESTRICTIONS**: - Must be available for all shifts (4-12 hours long in some cases) that may not correspond with the bus schedule as our front desk is operational 24 hours a day - Ability to stand for an entire...

  • Front Desk Agent

    2 weeks ago

    London, Canada Ramada London Full time

    **Job Summary** Ramada London Hotel is seeking Front Desk Agents who can provide superior service to hotel guests throughout all aspects of the guest experience. Front Desk Agents will be the first point of contact to our clientele and will assist guests with making reservations, welcoming guests to the hotel and ensuring a smooth and friendly check-in...

  • Front Desk Agent

    2 weeks ago

    London, Canada Ramada London Full time

    **Job Summary** Ramada London Hotel is seeking Front Desk Agents who can provide superior service to hotel guests throughout all aspects of the guest experience. Front Desk Agents will be the first point of contact to our clientele and will assist guests with making reservations, welcoming guests to the hotel and ensuring a smooth and friendly check-in...

  • Front Desk Agent

    2 weeks ago

    London, Canada Intermark Industries Inc. Full time

    Job Description: Front Desk Agent **Responsibilities**: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Answer phone calls, take messages, and handle guest inquiries - Process payments and maintain...

  • Hotel Front Desk Agent

    3 weeks ago

    London, Canada Motel 6 London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Hotel Front Desk Agent

    3 weeks ago

    London, Canada Motel 6 London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Hotel Front Desk Agent

    3 weeks ago

    London, Canada Quality Suites London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Hotel Front Desk Agent

    2 months ago

    London, Canada Quality Suites London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Hotel Front Desk Agent

    3 weeks ago

    London, Canada Quality Suites London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Hotel Front Desk Agent

    3 weeks ago

    London, Canada Motel 6 London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Front Desk Agent

    2 weeks ago

    London, Canada Diamond Canada Hospitality Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Hotel Front Desk Agent

    3 weeks ago

    London, Canada Quality Suites London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Front Desk Agent

    1 week ago

    London, Ontario, Canada Staybridge Suites London Full time

    Job descriptionThe Front Desk Agent will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions. To maintain a high standard of service and hospitality at all times.Responsibilities: Process guest checkins and checkouts in a friendly and timely manner while following company standards. Always answer...

  • Front Desk Manager

    2 weeks ago

    London, Canada Idlewyld Inn & Spa Full time

    We are seeking a experience professional Front Desk Manager for the Idlewyld Inn & Spa. Responsibilities for Front Desk Manager - Responsible for the running of the front desk by training all front desk agents and leading by example - Willing to work last minute when required to cover someone else's shift - Anticipate and handle any guest requests and...

  • Night Auditor/front Desk Agent

    2 months ago

    London, Canada Allure Hotel & Suites London Full time

    **Under the supervision of the Guest Service Manager, Night Auditors/Front Desk Agents will promptly answer reception switchboard and phones, acknowledge all guests, handle reservations, arrivals, sales transactions departures, reports, and provide excellent communications and impressive guest service.** **RESPONSIBILITIES** **Provide noticeably outstanding...

  • Hotel Front Desk Agent

    2 months ago

    London, Canada Quality Suites London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Front Desk Agent

    2 weeks ago

    London, Canada Diamond Canada Group Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Front Desk Agent

    2 weeks ago

    London, Canada Best Western London Airport Inn & Suites Full time

    **Job description** - Ensuring courteous, efficient, and quality guest service at the front desk - Full understanding of Best Western guest loyalty and other related programs - Coordination and communication with different departments - Maintenance, Housekeeping, Food & Beverage, Night Audit, and Sales to ensure the smooth flow of accurate information -...

  • Night Auditor/front Desk Agent

    1 week ago

    London, Ontario, Canada Allure Hotel & Suites London Full time

    Under the supervision of the Guest Service Manager, Night Auditors/Front Desk Agents will promptly answer reception switchboard and phones, acknowledge all guests, handle reservations, arrivals, sales transactions departures, reports, and provide excellent communications and impressive guest service.RESPONSIBILITIESProvide noticeably outstanding guest...