Front Desk Agent
1 month ago
**Job Summary**
**Duties**
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, handling reservations and guest inquiries.
- Answer phone calls promptly, providing information about hotel services and amenities while maintaining excellent phone etiquette.
- Assist guests with special requests, complaints, or issues, ensuring their needs are met during their stay.
- Maintain accurate records of guest information and transactions using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Provide local information and recommendations to enhance guests’ experiences in the area.
**Skills**
- Strong customer service skills with a focus on hospitality and guest satisfaction.
- Proficiency in using phone systems and hotel management software.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
- Previous experience in a front desk or hotel environment is preferred but not mandatory.
- Excellent verbal communication skills with an emphasis on phone etiquette.
- Ability to work well under pressure while maintaining a friendly demeanor.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests
**Job Types**: Full-time, Permanent
Pay: From $17.20 per hour
Expected hours: 40 per week
**Benefits**:
- Discounted or free food
- On-site parking
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
**Experience**:
- Phone etiquette: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
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