Assistant Food

3 weeks ago

Ottawa, Canada Hilton Garden Inn & Homewood Suites Ottawa Downtown Full time

**SUMMARY**:
Reporting to the Director of Food & Beverage, this is an exciting opportunity to lead our restaurant, lounge, and banquet operations and collaborate with multiple departments and guests to create meaningful and memorable experiences.

**RESPONSIBILITIES**:

- Participate in creating operating policies, procedures, and scheduling when required
- Ensure F&B department is operating in accordance to Hilton Standards
- Support team members wherever possible through sharing of creative ideas, best practices and assistance with problem solving
- Organize and lead operations in dining outlets and function spaces
- Demonstrate strong leadership, team building and interpersonal skills.
- Be organized, detail-oriented and take initiative.
- Motivate, lead and encourage the entire F&B team to generate positive results in guest experience, financial goals and associate satisfaction.
- Balancing financial transactions
- Be an active participant on hotel committees & departmental meetings
- Ensure ongoing training and coaching with Human Resources to ensure disciplinary process and performance management is consistent and effective.
- Assist and manage the implementation of Hilton programs and initiatives.
- Promote and encourage inter-departmental cooperation and communication to improve customer service and overall satisfaction by coordinating inter-departmental activities and conducting weekly meetings.
- Assist in preparing reports as requested to develop a more informative database for applicable decision making
- Develop and execute F&B promotions
- Achieve budget forecasts, revenue and profit goals
- Maximize productivity through proper scheduling and cost control
- Ensure that all restaurant associates have obtained legislated training
- Ensure month-end procedures are completed, including inventories, costing and analysis
- Program and maintain Micros point of sale system
- Ensure superior cleanliness and quality for the outlets
- Utilize effectively and intelligently all social media to promote the operation as well as the staff members
- Continuous development and using creative ways to enhance the guest experience and ensuring consistency across team members.
- Manage, maintaining/improving SALT in all areas reporting as often as necessary.
- Maintain an active role in the community, civic and industry segments following Hilton values
- Ensure customers and team members concern are addressed in a timely, professional and efficient manner
- Promote and encourage inter-departmental cooperation and communication to ensure overall guest satisfaction is optimum
- Analyze market research data to identify trends and opportunities to increase revenues and market share

**Qualifications**
- Able to assist all F&B operations (restaurant, bar, banquets & function spaces)
- Minimum 5 years of Food & Beverage Management experience in hotel setting
- Minimum 3 years of banquet service experience
- Strong restaurant background, with exposure to various roles
- Experience with MICROS Simphony is an asset
- Post secondary education in Hospitality Management
- Valid SMART Serve Certificate

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Work Location: In person

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