Transitional Housing Intake Worker

7 months ago

Toronto, Canada The Salvation Army:Toronto Harbour Light Ministries Full time

**RESPONSIBILITIES**:

- Conduct all pre-admission and admission interviews
- Respond to telephone inquiries in timely and professional manner
- Supervise placement of clients in rooms
- Maintain files of all admissions, inquiries and refusals
- Coordinate calculation and collection of resident rents
- Ensure that clients are adequately oriented to the Harbour Light and its program
- Ensure that the room roster is maintained and updated regularly as required
- Establish and maintain a computerized client information data base
- Liaison with outside agencies
- Annual RGI Training
- Annual RGI Reviews for clients staying into year 2
- Participate in all staff meetings and giving input for improvement of program and operation
- Participate in regular direct supervision with immediate supervisor
- Represent the Salvation Army Harbour Light in a professional manner at all times
- Participate in staff development as required
- Undertake other duties as requested by the Program Coordinator, or Director of Client Services

**QUALIFICATIONS**:

- Undergraduate degree from a recognized institution (in one of the human services professions), or Diploma in Social Services field; combination of work experience and education also accepted
- Minimum 3 years’ experience working in the human services sector preferred
- Experience within the housing sector preferred
- Experience working with homeless individuals and refugee claimants an asset
- Understanding of the continuum of addiction and concurrent disorders
- Knowledge and experience in assessments and case management
- Understanding of trauma and how it relates to substance use and mental health
- Knowledge of cultural competent practices
- Maintain client records / files according to agency standards
- Highly effective and efficient administration skills
- Ability to work individually and as part of a team
- Ability to work collaboratively with community partners
- Be in agreement with and willing to support our Mission Statement and program philosophy of Toronto Harbour Light Ministries and the Transitional Housing Program
- Training in First Aid/CPR, NVCI and Client assessments an asset

**ADDITIONAL INFORMATION**:

- Able to work in a fast paced environment
- Manage multiple ongoing tasks
- Highly organized
- Possesses good judgment and problem solving skills
- Is committed to professional development
- Is able to effectively network in the community
- 37.5 hours per week - Monday through Friday

**The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Social Services: 3 years (preferred)
- mental health/addictions: 1 year (preferred)
- housing: 1 year (preferred)

Work Location: In person

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