Manager, IT Client Services

2 weeks ago

Next Job, Canada Raymond Chabot Ressources Humaines Inc. Full time

Do you have excellent interpersonal skills? Are you recognized for your leadership and customer service? This opportunity is for you Bishop's University is looking for an experienced and bilingual Manager, IT Client Services to join their team
You are looking for an employer offering:
access to a comprehensive insurance program;
access to an employer-contributed pension program;
four weeks' vacation (pro-rated) upon hire and two additional weeks during the Christmas holidays;
discounts at the sports centre and golf club for employees and their family;
tuition allowance for employees, their spouses and their dependants;
access to an Employee Assistance Program (EAP);
access to the Health Clinic on campus;
flexible 35-hour-per-week schedule.

Your role at Bishop's University:
Reporting to the Director, Information Technology Services, you will be responsible for leading a team of specialists and student employees in the delivery of IT services to the Bishop's University community. More precisely, you will be responsible to:
Client Services Operations:
Lead and coach a team of IT service delivery specialists, responsible for providing and supporting a broad range of end-user services to faculty, staff and students, as well as the IT Help Desk operated by student employees;
Interact with IT clients to determine the requirements for IT support and end user device services and determine appropriate service levels;
Measure actual service levels, evaluate future demand and recommend improvements where service levels are not being met (incident/problem resolution time, request fulfillment time, etc.);
Track and manage the resolution of all requests, incidents, events, and problems affecting end users, organize Level 2 support involving IT specialists and external suppliers as per the terms of negotiated service agreements;
Develop and implement Information Technology Infrastructure Library (ITIL) support processes including incident/event/problem management and request fulfillment;
Develop the replacement plan for BU-owned end user equipment considering their life cycle and the evolution of technology;
Maintain all equipment under appropriate operating conditions and perform regular preventive maintenance checks;
Identify needs for skill and competency development, evaluate performance regularly, and contribute to the hiring of new resources (permanent and contractual);
Manage the assignment of student staff within the department;
Orchestrate projects to realize new end user devices, video, IT support, multimedia, and other Client Services projects;
Envision and work with stakeholders to design and implement the next generation of learning spaces;
Work to implement enhanced digital literacy offerings through education campaigns, officially-developed programs, and new technology initiatives;
Evaluate and integrate new technologies into teaching and meeting spaces;
Implement management of mobile devices as "1stclass devices" using MDM technologies to secure and integrate these devices with enterprise resources.

ITS Operations:
Contribute to the elaboration of the IT service strategy;
Identify risks and threats to IT service continuity and recommend mitigation measures;
Contribute to the financial operations of ITS including budget preparation, tracking and reporting, procurement activities, account payable/receivable processing;
Develop and implement document management, collaboration and knowledge sharing solution and processes;
Contribute to the design of new (IT-involved) University services and lead

the transition from project to operations from the standpoint of Client Services (documentation, training, software roll-out, hardware upgrades, etc.);
Represent ITS on University and external committees;
Other similar and related tasks as required.

Information and Cyber Security:
Contribute to the development of IT asset and security management policies;
Report on security incidents;
Participate in activities targeting the improvement of awareness regarding security, confidentiality and appropriate usage of the IT resources within the Bishop's University community;
Work with specialists and external strategists to contribute to the design of cybersecurity strategy and delivery of endpoint protection.

Want to be part of the team?
Education and experience:
Bachelor's Degree in an appropriate field or equivalent experience;
Minimum of five (5) years of similar/related experience;
Experience in IT support management (help desk, ITSM software);
Project management experience, PMP licence/certification considered an asset.

Expertise:
Strong knowledge of English and working knowledge of French;
Understanding of cybersecurity awareness training needs;
Understanding of MDM and other endpoint management technologies;
Excellent communication and interpersonal skills;
Excellent management skills and ability to lead and motivate a very technical team;
Eager to learn and implement new tools and methodologies;
Ability to work under stress, proactive with a good level of autonomy and self-motivation;
Knowledge of Microsoft technologies, including Windows Server, Active Directory, Sharepoint and Exchange considered an asset;
Linux and Open Source software experience considered an asset;
Knowledge of Information Security Management Standards (ISO/ISO 27001, CISSP) and technologies considered an asset;
Knowledge of ITIL V4 Foundation considered an asset.

To get to know Bishop's University better:
Bishop's University is an undergraduate university founded in 1843 as Bishop's College. Its main goal is to provide students with quality education in the fields of fine arts, humanities, social sciences, natural sciences, business and education. Bishop's University is located in the bilingual community of Lennoxville, a suburb of Sherbrooke, Quebec.
Bishop's University's 550-acre campus offers breathtaking views and an atmosphere of rare charm and beauty. It comprises 25 buildings, including seven residences, two libraries, two theatres, exceptional classrooms, laboratories, a sports and recreation centre that includes three gymnasiums and an 800-seat arena, a historic chapel, a music recital room, and a daycare centre. The campus is also home to a duck pond and wildlife refuge, ten tennis courts, indoor and outdoor pools, cross-country ski trails, and the oldest nine-hole golf course in Canada.
If you are up for the challenge, send your resume to:
Mrs. Sophie Blanchette, M. Sc., Counselor
Raymond Chabot Ressources Humaines inc.
819-822-4004, option 1, ext. 5880
We respect the principle of employment equality.

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified

  • Bilingual Supervisor, Client Services

    2 weeks ago

    Next Job, Canada LifeWorks Full time

    Build a meaningful careerAt LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives.The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on...

  • Client Service Associate

    2 months ago

    Next Job, Canada VON Canada Full time

    Description Position at VON Canada (Ontario) Requisition Details:Employment Status: Regular, Part Time (0.8 FTE) Program Name: eHomecare Number of Hours Bi-Weekly: 64 Work Schedule: Days, Evenings, Includes Weekends On-Call: NoLooking for a career in health care that provides you with an opportunity to make a difference in your community? If you are...

  • Client Service Administrator

    2 weeks ago

    Next Job, Canada Sun Life Financial Full time

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Agent Service Clients

    2 weeks ago

    Next Job, Canada PLASTIQUES G.P.R. INC. Full time

    Fondé en 1986, Plastiques G.P.R. Inc. est une entreprise de moulage de plastiques par injection, établie dans la région de Lanaudière. Qualifié d'entreprise familiale, Plastiques G.P.R. Inc. souhaite combler son équipe avec personne capable de relever des défis et de contribuer au développement de l'organisation. Le milieu de travail dans lequel...

  • Manager, Customer Service

    2 months ago

    Next Job, Canada National Bank Full time

    Primary Locations: Chandler, Quebec Attendance: On-site Employee Status: RegularSchedule: Full-time As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people's lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch...

  • Préposé(E) Service Client

    2 weeks ago

    Next Job, Canada Dépanneur Super Soir Full time

    Horaire : variable Tu es une personne accessible & positive ? Tu es la personne que nous recherchons ! Ta journée typique: Propage ta bonne humeur avec les clients Crée de la vie dans nos promos Mets le site à ton image Nos valeurs: Le bien-être de nos coéquipiers L'esprit d'équipe & l'entraide La satisfaction de notre clientèle Avec ou sans...

  • Préposé(E) Service Client

    2 weeks ago

    Next Job, Canada Dépanneur Super Soir Full time

    Horaire : variable, la fin de semaine et de soir la semaine Tu es une personne accessible & positive ? Tu es la personne que nous recherchons ! Ta journée typique: Propage ta bonne humeur avec les clients Crée de la vie dans nos promos Mets le site à ton image Nos valeurs: Le bien-être de nos coéquipiers L'esprit d'équipe & l'entraide La...

  • Préposé(E) Service Client

    2 weeks ago

    Next Job, Canada Dépanneur Super Soir Full time

    Horaire : temps partiel de soir la fin de semaine Tu es une personne accessible & positive ? Tu es la personne que nous recherchons ! Ta journée typique: Propage ta bonne humeur avec les clients Crée de la vie dans nos promos Mets le site à ton image Nos valeurs: Le bien-être de nos coéquipiers L'esprit d'équipe & l'entraide La satisfaction de notre...

  • Préposé(E) Service Client

    2 weeks ago

    Next Job, Canada Dépanneur Super Soir Full time

    Horaire: Temps plein de jour la semaine Tu es une personne accessible & positive ? Tu es la personne que nous recherchons ! Ta journée typique: Propage ta bonne humeur avec les clients Crée de la vie dans nos promos Mets le site à ton image Nos valeurs: Le bien-être de nos coéquipiers L'esprit d'équipe & l'entraide La satisfaction de notre...

  • Préposé(E) Service Client

    2 weeks ago

    Next Job, Canada Dépanneur Super Soir Full time

    Horaire : variable, fin de semaine et de soir la semaine **Prime intéressante de 2,05 $/h** Tu es une personne accessible & positive ? Tu es la personne que nous recherchons ! Ta journée typique: Propage ta bonne humeur avec les clients Crée de la vie dans nos promos Mets le site à ton image Nos valeurs: Le bien-être de nos coéquipiers L'esprit...

  • Préposé(E) Service Client

    2 weeks ago

    Next Job, Canada Dépanneur Super Soir Full time

    Horaire : temps plein de soir la semaine et temps partiel la fin de semaine **Prime intéressante de 2,05 $/h** Tu es une personne accessible & positive ? Tu es la personne que nous recherchons ! Ta journée typique: Propage ta bonne humeur avec les clients Crée de la vie dans nos promos Mets le site à ton image Nos valeurs: Le bien-être de nos...

  • Préposé(E) Service Client

    2 weeks ago

    Next Job, Canada Dépanneur Super Soir Full time

    Horaire: Temps plein pour les ouvertures la semaine Temps partiel pour les ouvertures la fin de semaine Tu es une personne accessible & positive ? Tu es la personne que nous recherchons ! Ta journée typique: Propage ta bonne humeur avec les clients Crée de la vie dans nos promos Mets le site à ton image Nos valeurs: Le bien-être de nos...

  • Préposé(E) Service Client

    2 weeks ago

    Next Job, Canada Dépanneur Super Soir Full time

    Horaire : temps partiel la fin de semaine et de soir la semaine **Prime intéressante de 1,00 $/h** Tu es une personne accessible & positive ? Tu es la personne que nous recherchons ! Ta journée typique: Propage ta bonne humeur avec les clients Crée de la vie dans nos promos Mets le site à ton image Nos valeurs: Le bien-être de nos...

  • Préposé(E) Service Client

    2 months ago

    Next Job, Canada Dépanneur Super Soir Full time

    **Prime intéressante de 2,05 $/h** Horaire : temps partiel la fin de semaine Tu es une personne accessible & positive ? Tu es la personne que nous recherchons ! Ta journée typique: Propage ta bonne humeur avec les clients Crée de la vie dans nos promos Mets le site à ton image Nos valeurs: Le bien-être de nos coéquipiers L'esprit d'équipe &...

  • Préposé(E) Service Client

    3 days ago

    Next Job, Canada Dépanneur Super Soir Full time

    **Prime intéressante de 2,05 $/h** Horaire : temps partiel la fin de semaine Tu es une personne accessible & positive ? Tu es la personne que nous recherchons ! Ta journée typique: Propage ta bonne humeur avec les clients Crée de la vie dans nos promos Mets le site à ton image Nos valeurs: Le bien-être de nos coéquipiers L'esprit d'équipe &...

  • Préposé(E) Service Client

    2 months ago

    Next Job, Canada Dépanneur Super Soir Full time

    Horaire: Temps partiel la fin de semaine et de soir la semaine Temps plein de jour (5 h à 13 h) Tu es une personne accessible & positive ? Tu es la personne que nous recherchons ! Ta journée typique: Propage ta bonne humeur avec les clients Crée de la vie dans nos promos Mets le site à ton image Nos valeurs: Le bien-être de nos coéquipiers L'esprit...

  • Préposé(E) Service Client

    2 weeks ago

    Next Job, Canada Dépanneur Super Soir Full time

    ** Prime à l'embauche de 1 000 $** **Prime intéressante de 1,50 $/h** Horaire: Temps partiel la fin de semaine Temps partiel de soir la semaine Tu es une personne accessible & positive ? Tu es la personne que nous recherchons ! Ta journée typique: Propage ta bonne humeur avec les clients Crée de la vie dans nos promos Mets le site à ton image Nos...

  • Préposé(E) Service Client

    2 months ago

    Next Job, Canada Dépanneur Super Soir Full time

    **Prime intéressante de 1,50 $/h** Horaire: Temps plein de jour la semaine Temps plein de soir la semaine Temps plein de nuit (prime de nuit de 2,00 $/h) Temps partiel de nuit (prime de nuit de 2,00 $/h) Tu es une personne accessible & positive ? Tu es la personne que nous recherchons ! Ta journée typique: Propage ta bonne humeur avec les clients Crée...

  • Préposé(E) Service Client

    3 hours ago

    Next Job, Canada Dépanneur Super Soir Full time

    **Prime intéressante de 1,50 $/h**Horaire:Temps plein de jour la semaineTemps plein de soir la semaineTemps plein de nuit (prime de nuit de 2,00 $/h)Temps partiel de nuit (prime de nuit de 2,00 $/h)Tu es une personne accessible & positive ?Tu es la personne que nous recherchons Ta journée typique:Propage ta bonne humeur avec les clientsCrée de la vie dans...

  • Technicien Informatique Niveau 1-2

    2 weeks ago

    Next Job, Canada Fed IT Full time

    Fed IT, cabinet de recrutement spécialiste du recrutement sur les métiers TI. Nous intervenons sur deux types de recrutement : temporaires et permanents. Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure.Nous sommes...