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Client Service Administrator

4 months ago

Next Job, Canada Sun Life Financial Full time

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Schedule:Regular schedule 8:30 am to 4:30 pm, however, all western employees must also be available for a schedule from 9:30 am to 5:30 pm.As a Bilingual Client Service Administrator, you will have the opportunity to join an exciting team supporting our small business clients while interacting with Advisors, Account Executives and internal stakeholders.The SunAdvantage team in Group Benefits Operations supports a block of business of approximately 20,000 clients. This team ensures they provide quality, timely and exceptional service by performing administrative tasks and calls.This role is for you if you enjoy:Always learning.Your leader will support you and help you develop within this role and beyondWorking in a fast-paced, evolving environmentDeveloping and maintain excellent Client relationships while understanding the importance of confidentialityEngaging with Advisors, Clients, Account Executives and internal stakeholders on a regular basisPutting yourself in the Clients position and proactively solving problems to increase satisfaction scoresBeing organized and detailed oriented to ensure accurate contract dataThis role is for you if you are successful at:Being team oriented, collaborative and can build trust quicklyGetting things done and taking ownership for your workExceeding Client expectationsSolid ability to organize and prioritize activities to ensure key objectives are metStrong communication, both written and verbalYou bring with you:Bilingualism (French, English) required
- interactions with English-speaking customers or partners Experience in a customer service

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified