Client Service Associate

3 weeks ago

Next Job, Canada VON Canada Full time

Description Position at VON Canada (Ontario) Requisition Details:Employment Status: Regular, Part Time (0.8 FTE)
Program Name: eHomecare
Number of Hours Bi-Weekly: 64
Work Schedule: Days, Evenings, Includes Weekends
On-Call: NoLooking for a career in health care that provides you with an opportunity to make a difference in your community?

If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today

About us:
VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people's lives. Working at VON is more than just a job, it is a career that impacts how Canadians live.

Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.

What you'll do:Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning proceduresDaily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative dutiesWork closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needsSupport clients, nurses, and home support workers to ensure delivery of quality careWork in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlinesEnsure that confidential information relating to clients, work colleagues, suppliers, and VON's operations are properly protected and not disclosed to third partiesOther duties/tasks as assigned by managerWhat we offer you:
Competitive salaries and vacation timeTiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employeesDefined Benefit Pension Plan with company contribution for eligible employeesComprehensive orientation programOpportunities for skill development, eLearning, and career advancementExperience with new health care technology such as CellTrak and ProcuraBe part of a health care team

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified

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