Manager, Customer Service
2 weeks ago
Primary Locations: Chandler, Quebec Attendance: On-site Employee Status: RegularSchedule: Full-time
As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people's lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees day-to-day. This position reports to a Branch Manager. Your role :Guide and coach the team of representatives in identifying clients' financial needsSupport your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service/business development techniques after setting and following up on performance objectives and business development referralsSee that the branch's operational activities are carried out efficientlyBuild loyalty by maintaining close relationship with clients and offering them quality serviceDo your part to increase transaction revenues, share of wallet, and client acquisition and retention by soundly managing the branch's expenses and transaction services.This position requires you to be present in the workplace in order to fulfil client and operational needs. We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer work schedule arrangements to help you achieve work/life balance and flexible leave that you can take when it's important to you.
Required competencies:Depending on your academic background and the position level, at least five to ten years of experience in:College diploma and four to six years of experience, depending on position level OR University certificate in a related field or National Bank University Program and three to six years of experience, depending on position level OR Bachelor's degree in a related field and
JobField: Advisory Services, Personal BankingUnposting Date: 2023-01-23Job Number: MAN00454Posting Date: 2023-01-09
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
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