Bilingual Officer, Program Operations

7 months ago

Ottawa, Canada CMHC Full time

**Job Requisition ID**: 9535

**Position Status**: Temporary Full Time

**Position Type**:Hybrid

**Office Location**:Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

**Travel Requirement**: Travel not required

**Language Designation**: Bilingual

**Language Skill Levels (Read/Write/Speak)**: CBB

**Salary**: Our salaries generally range from $ 68974.7 to $ 86218.38 and are based on qualifications and experience.

About CMHC

At CMHC, the work you do and the work we do together matters. We come to work every day with a common purpose: to realize a future where everyone in Canada has a home that they can afford and meets their needs.

Our people are second to none. We lean in with courage, band together as a community and try new things to make a lasting impact on housing from coast to coast to coast.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a contract employee:

- 3 weeks of accrued vacation
- Annual individual performance bonus
- Support in your personal and professional growth with training, mentorship and more - because when you thrive, we thrive
- An inclusive workplace culture and environment with Employee Resource Groups and more
- A hybrid work model that lets you balance working from home and nurturing in-person connections by coming into your region’s office at a minimum of 4 times a month.

About the role
Join the Canada Greener Homes Loan team in the Housing Programs sector as a Bilingual Officer, Program Operations (Housing Programs). Your quality assurance skills and passion for client service will overoversee process improvements in client service delivery, lending activities, and client support by mitigating risks while helping support the delivery of the Canada Greener Homes Loan program.

**This is a temporary position for a duration of 12 months.**

**What you’ll do**:

- Offer advice, support and alternative solutions to clients and stakeholders including the communication of key decisions, the interpretation of policies and the response to inquiries.
- Participate in internal processes involving performance monitoring and quality assurance by reviewing and preparing detailed reporting on outcomes.
- Exercise prudence and diligence to ensure compliance with all relevant internal policies and procedures applicable to the function.
- Maintain quality relationships with clients to understand their needs and objectives and explore opportunities.

**What you should have**:

- Undergraduate degree in business, finance or commerce.
- Bilingual (French and English).
- Minimum of three years of relevant experience in administrative support, program administration, financial analysis, or related roles.
- Strong analytical and problem-solving skills.
- Strong oral and written communication skills.
- Ability to establish and maintain effective working relationships.
- Decision-making skills.

**It would be great if you also had**:

- Knowledge of CRM, GSL, emili & Excel and Power BI.

**Posting closing date**: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.

**Learn more about our commitment to diversity and inclusion**

What happens after you apply

If you applied before and you were not successful don’t worry - we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around

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