Lead Field Technology Analyst

2 months ago


Richmond Hill, Canada York Region District School Board Full time

**Position Title**: Lead Field Technology Analyst

**Department**: Information Technology Services

**Salary**: $32.82-$34.09

**Application Deadline**: June 26, 2023

Team. This temporary position is effective immediately until on or about June 30, 2024.

***: Under the direction and guidance of the Assistant Manager, Support Operations, facilitate the incorporation of school based technology by providing leadership, coordination, support and training to a small team of designated Field Technology Analysts (FTAs). Facilitate project based activities and perform a leadership role in co-ordinating the efforts of school base technology team support. Provide technical services in the area of end user device installations, testing, configuration, and upgrades, problem diagnosis and resolution using the Boards deployment and ServiceDesk incident tracking tools.

**MAJOR RESPONSIBILITIES**:
To assist in coordinating implementation of board-wide initiatives to ensure computer operations are uniform and consistent. Provides technical and non-technical support, training, and assistance to FTA team, and school staff.

To analyzes problems and implements solutions according to Department guidelines and procedures; performs network diagnostics and server administrator duties, and assures system stability, accessibility, and proper configuration of assigned technical systems and components within scope of authority.

To serves as the primary contact when coordinating with other FTA teams and Information Technology support staff on issues impacting the school technology infrastructure. Serves as team lead to triage computer issues and prioritize FTA assignments.

To maintain and update end user devices and servers, equipment, and peripherals; installs software upgrades, patches and enhancements; uses the board’s established technology management tools.

To respond to the needs and inquiries of school staff by proactively sharing IT communications.

To monitor ServiceDesk dashboards, ensure that tickets are being assigned or escalated properly and act as an escalation point for engaging Tier 2 level support as directed by Field Supervisor.

To lead FTAs in project oriented work and directs issues as they arise.

To participate on the ServiceDesk Knowledge Base Team, authors, and reviews, improves and provides initial approval of documentation related to troubleshooting protocols, issue resolution, training guides, maintenance schedules, configurations, and standard operating practices submitted by Information Technology Service Management Council (ITSM). Page 2 Lead Field Technology Analyst

To assist in evaluating end user needs and recommends appropriate equipment and software configurations.

To provide workflow leadership to less-experienced technicians. Provide mentoring/training for onboarding of FTAs that join the Team.

To communicate with school staff and other support personnel to identify and resolve problems and provide technical advice to technology users.

To attend workshops and training classes, read publications and periodicals, participate in Special Interest Groups, and any other means to stay current on hardware, software and other information technology services used for curriculum instructional training.

To organize work and set priorities for accomplishing work in a timely and effective manner.

To work collaboratively and effectively with other staff, employees, and supervisors. Contributes to team effort by accomplishing related tasks and projects as needed or assigned.

**LINE OF RESPONSIBILITY**:
Responsible to the Assistant Manager, Support Operations.

**EDUCATION, EXPERIENCE AND QUALIFICATIONS**:
Secondary School Graduation Diploma with two years of post-secondary education in computer related studies is required.

Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: Experience with a wide range of instructional, productivity, and desktop management/diagnostic software; software implementation methodologies; familiarity with a wide range of computer equipment including Chromebooks, Windows OS, Apple Mac and iOS and Windows server.

A thorough working knowledge of current trends and best practices regarding how technologies are used as instructional tools to promote teaching and learning in K-12 classrooms.

Specific ability-based competencies required to satisfactorily perform the functions of the job include: attention to detail; establishing and maintaining effective working relationships; communicating with people with diverse technical knowledge and skills; maintaining confidentiality.

Must possess a valid Ontario Driver’s License and have access to own transportation.

Equity, Diversity and Inclusion Statement

The York Region District School Board (YRDSB) believes in giving each and every applicant an equal opportunity to succeed on their own merit and we strive to hire staff that reflect and support the diverse perspectives, e



  • Richmond Hill, Canada Randstad Digital Full time

    IT Analyst - Incident, Problem, and Change Management (Contract Position) Number of Positions: 1 Filled: 0 Duration: 3-6 months then converting to FT Perm Location: North York, ON, CA Must be eligible to work in Canada Hybrid position, 2-3 times/week in the office Must have skills and experience: • Bachelor's degree in information technology, Computer...


  • Richmond Hill, Canada Randstad Digital Full time

    IT Analyst - Incident, Problem, and Change Management (Contract Position)Number of Positions: 1 Filled: 0 Duration: 3-6 months then converting to FT Perm Location: North York, ON, CA Must be eligible to work in Canada Hybrid position, 2-3 times/week in the officeMust have skills and experience: • Bachelor's degree in information technology, Computer...


  • Richmond Hill, Canada Randstad Digital Full time

    IT Analyst - Incident, Problem, and Change Management (Contract Position) Number of Positions: 1 Filled: 0 Duration: 3-6 months then converting to FT Perm Location: North York, ON, CA Must be eligible to work in Canada Hybrid position, 2-3 times/week in the office Must have skills and experience: • Bachelor's degree in information technology, Computer...


  • Richmond Hill, Canada Open Text Corporation Full time

    **Lead Security Compliance Analyst**: - Req id: 33556- Richmond Hill, ON, CA Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information...


  • Richmond Hill, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity** The Lead Security Compliance Analyst will have the opportunity to impact...


  • Richmond Hill, Canada TRANS-NORTHERN PIPELINES Full time

    **Field Contracting Lead** ***ABOUT US** Trans-Northern Pipelines Inc. (TNPI) operates regulated pipelines to safely transport the refined petroleum products (gasoline, diesel, aviation, and heating fuel) used by Canadian businesses and consumers every day. These pipelines connect refineries in Edmonton to Calgary, including the Calgary International...


  • Richmond Hill, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Lead Business Process Analyst, **Richmond Hill, ON** (Hybrid: Tues., Wed., and...

  • Field Technician

    2 days ago


    Richmond Hill, Canada SmartONE Solutions Inc. Full time

    **FIELD SERVICES TECHNICIAN** **A BIT ABOUT US** We are an award-winning Canadian technology company founded in 2016, enthusiastic about smart communities, and we are pretty proud of having created the segment in Canada. Our innovative and proprietary IoT based solutions connect hundreds of smart homes together through a dedicated network to create a smart...


  • Richmond Hill, Canada York Region District School Board Full time

    **Position**: Enterprise Applications Technical Lead **Location**: Information Technology Services **Salary**: $69,599 - $83,191 **Application Deadline**: January 23, 2023 We have a lot to offer our employees and here is why you should consider working at YRDSB: 1) A great place to live and work 2) Our commitment to Equity, Accommodation, and...


  • Richmond Hill, Canada York Region District School Board Full time

    Thank you for your interest in the Systems Analyst, Information Technology Services position with the York Region District School Board. This position is effective immediately. **Position**: Systems Analyst, Information Technology Services **Application Deadline**: January 26, 2023 **Please Note**: This position will be part of our ITS Integrated...


  • Richmond Hill, Canada Onico Solutions Full time

    Senior Business Analyst (IRS AI-Enabled Technology)We are currently seeking an experienced Senior Business Analyst (IRS AI-Enabled Technology) to streamline and automate our client’s processes in the central clearing of interest rate swaps (IRS). Your expertise in capital markets, clearing flow and controls, and process automation related to central...


  • Richmond Hill, Canada Onico Solutions Full time

    Senior Business Analyst (IRS AI-Enabled Technology)We are currently seeking an experienced Senior Business Analyst (IRS AI-Enabled Technology) to streamline and automate our client’s processes in the central clearing of interest rate swaps (IRS). Your expertise in capital markets, clearing flow and controls, and process automation related to central...


  • Richmond Hill, Canada Onico Solutions Full time

    Senior Business Analyst (IRS AI-Enabled Technology)We are currently seeking an experienced Senior Business Analyst (IRS AI-Enabled Technology) to streamline and automate our client’s processes in the central clearing of interest rate swaps (IRS). Your expertise in capital markets, clearing flow and controls, and process automation related to central...


  • Richmond Hill, Canada Onico Solutions Full time

    Senior Business Analyst (IRS AI-Enabled Technology)We are currently seeking an experienced Senior Business Analyst (IRS AI-Enabled Technology) to streamline and automate our client’s processes in the central clearing of interest rate swaps (IRS). Your expertise in capital markets, clearing flow and controls, and process automation related to central...


  • Richmond Hill, Canada Onico Solutions Full time

    Senior Business Analyst (IRS AI-Enabled Technology)We are currently seeking an experienced Senior Business Analyst (IRS AI-Enabled Technology) to streamline and automate our client’s processes in the central clearing of interest rate swaps (IRS). Your expertise in capital markets, clearing flow and controls, and process automation related to central...

  • Business Analyst

    2 weeks ago


    Richmond Hill, Canada Visual Defence Inc Full time

    **About Visual Defence** Visual Defence Inc. (VDI) is a software development and integration company in the security and defense sectors. For two decades, Visual Defence has transformed ideas into reality by thinking outside of the box. Our accomplishments would not be possible without our biggest asset - our people. We always look for exceptional...

  • API Lead

    3 weeks ago


    Richmond Hill, Canada Staples Canada Full time

    Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work,...

  • API Lead

    1 week ago


    Richmond Hill, Canada Staples Canada Full time

    Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work,...

  • Integration Lead

    3 weeks ago


    Richmond Hill, Canada Staples Canada Full time

    Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work,...

  • Integration Lead

    1 week ago


    Richmond Hill, Canada Staples Canada Full time

    Who we are As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that's you, let's work,...