Lead Field Technology Analyst

2 months ago

Richmond Hill, Canada York Region District School Board Full time

**Position Title**: Lead Field Technology Analyst

**Department**: Information Technology Services

**Salary**: $32.82-$34.09

**Application Deadline**: June 26, 2023

Team. This temporary position is effective immediately until on or about June 30, 2024.

***: Under the direction and guidance of the Assistant Manager, Support Operations, facilitate the incorporation of school based technology by providing leadership, coordination, support and training to a small team of designated Field Technology Analysts (FTAs). Facilitate project based activities and perform a leadership role in co-ordinating the efforts of school base technology team support. Provide technical services in the area of end user device installations, testing, configuration, and upgrades, problem diagnosis and resolution using the Boards deployment and ServiceDesk incident tracking tools.

**MAJOR RESPONSIBILITIES**:
To assist in coordinating implementation of board-wide initiatives to ensure computer operations are uniform and consistent. Provides technical and non-technical support, training, and assistance to FTA team, and school staff.

To analyzes problems and implements solutions according to Department guidelines and procedures; performs network diagnostics and server administrator duties, and assures system stability, accessibility, and proper configuration of assigned technical systems and components within scope of authority.

To serves as the primary contact when coordinating with other FTA teams and Information Technology support staff on issues impacting the school technology infrastructure. Serves as team lead to triage computer issues and prioritize FTA assignments.

To maintain and update end user devices and servers, equipment, and peripherals; installs software upgrades, patches and enhancements; uses the board’s established technology management tools.

To respond to the needs and inquiries of school staff by proactively sharing IT communications.

To monitor ServiceDesk dashboards, ensure that tickets are being assigned or escalated properly and act as an escalation point for engaging Tier 2 level support as directed by Field Supervisor.

To lead FTAs in project oriented work and directs issues as they arise.

To participate on the ServiceDesk Knowledge Base Team, authors, and reviews, improves and provides initial approval of documentation related to troubleshooting protocols, issue resolution, training guides, maintenance schedules, configurations, and standard operating practices submitted by Information Technology Service Management Council (ITSM). Page 2 Lead Field Technology Analyst

To assist in evaluating end user needs and recommends appropriate equipment and software configurations.

To provide workflow leadership to less-experienced technicians. Provide mentoring/training for onboarding of FTAs that join the Team.

To communicate with school staff and other support personnel to identify and resolve problems and provide technical advice to technology users.

To attend workshops and training classes, read publications and periodicals, participate in Special Interest Groups, and any other means to stay current on hardware, software and other information technology services used for curriculum instructional training.

To organize work and set priorities for accomplishing work in a timely and effective manner.

To work collaboratively and effectively with other staff, employees, and supervisors. Contributes to team effort by accomplishing related tasks and projects as needed or assigned.

**LINE OF RESPONSIBILITY**:
Responsible to the Assistant Manager, Support Operations.

**EDUCATION, EXPERIENCE AND QUALIFICATIONS**:
Secondary School Graduation Diploma with two years of post-secondary education in computer related studies is required.

Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: Experience with a wide range of instructional, productivity, and desktop management/diagnostic software; software implementation methodologies; familiarity with a wide range of computer equipment including Chromebooks, Windows OS, Apple Mac and iOS and Windows server.

A thorough working knowledge of current trends and best practices regarding how technologies are used as instructional tools to promote teaching and learning in K-12 classrooms.

Specific ability-based competencies required to satisfactorily perform the functions of the job include: attention to detail; establishing and maintaining effective working relationships; communicating with people with diverse technical knowledge and skills; maintaining confidentiality.

Must possess a valid Ontario Driver’s License and have access to own transportation.

Equity, Diversity and Inclusion Statement

The York Region District School Board (YRDSB) believes in giving each and every applicant an equal opportunity to succeed on their own merit and we strive to hire staff that reflect and support the diverse perspectives, e

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