Systems Analyst, Information Technology Services

2 weeks ago

Richmond Hill, Canada York Region District School Board Full time

Thank you for your interest in the Systems Analyst, Information Technology Services position with the York Region District School Board. This position is effective immediately.

**Position**: Systems Analyst, Information Technology Services

**Application Deadline**: January 26, 2023

**Please Note**: This position will be part of our ITS Integrated Solutions team reporting to the Manager of Integrated Solutions and will be working primarily on YRDSB technical solutions for administrative and classroom systems and devices. This position is based out of Dr. Bette Stephenson.

This position is responsible for providing technical support to Board staff and students in the use and connectivity of Board provisioned, personal and network technologies in compliance with Board policies and procedures.

**MAJOR RESPONSIBILITIES**:
To assist in the selection, development, testing, implementation,

enhancement and ongoing operational support of Board instructional and

productivity computing devices, network and cloud based services, data

To trouble-shoot, research and solve problems related to the Board’s

instructional and productivity computing devices, network and cloud based

To configure and support Local, Wide Area & Wireless networks to facilitate

telecom, security, internet, cloud based).

To install, upgrade and maintain multiple versions of software solutions on

multiple hardware computing platforms using industry standard development

and scripting tools.

To develop customized software installation and upgrade documentation for

Board staff and students.

To provide technical support in the areas of network and telecom

administration, servers management, computing devices, software

installations, configurations and upgrades.

To provide needs assessments and recommendations for hardware, software

and network requirements.

To maintain a record of all problem and incident resolutions and update call

ticket status using the Board’s Enterprise Help Desk System.

To set up initial user accounts for all school networks and provide updates on

an annual basis.

To identify and record deficiencies expressed by the clients and recommend

enhancements as required.

To work as an active member of the Information Technology Services team.

To attend meetings as required.

To attend professional development sessions/training as required

To perform other duties as assigned.

**EDUCATION, EXPERIENCE AND QUALIFICATIONS**:
Secondary School Graduation Diploma with three years of post-secondary

education in computer science or business administration is required.

Minimum two years related experience is required.

An excellent working knowledge of Microsoft Productivity Suite, server solutions,

instructional and productivity technology and Board approved/implemented

software is required. Ability to explain features and functionality to all levels of

users is required.

Proficient verbal and written communication and interpersonal skills are required.

Must possess a valid Ontario Driver’s License and have access to own

transportation.

Requirements in fulfilling the responsibilities of this position include shift work and

on-call support.

Equity, Diversity and Inclusion Statement

The York Region District School Board (YRDSB) believes in giving each and every applicant an equal opportunity to succeed on their own merit and we strive to hire staff that reflect and support the diverse perspectives, experiences and needs of our students and our communities. We remain committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive Board-community. Therefore, in pursuit of our values, we seek members who will work respectfully and constructively with differences and across the organizational hierarchy in actualizing the Board’s priorities, goals and principles outlined in the Director’s Action Plan.

First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
African, Black and Black Caribbean peoples (in alignment with Anti-Black Racism Strategy);
South Asian, East Asian, Southeast Asian, Middle East/West Asian, Latino/Hispanic (in alignment with YRDSB Workforce Census to address disproportionalities identified);
members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
persons with visible and/or invisible (physical and/or mental) disabilities;
persons who identify as women; and

persons of marginalized sexual orientations, gender identities, and gender expressions.

At YRDSB, we recognize that many of these identities intersect and therefore, equity, diversity and inclusion can be complex. We value and respect the contributions that each person brings to enriching the Board and are committed to ensuring full and equal pa

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